Ruud van der Veer Posted May 27, 2018 Report Share Posted May 27, 2018 Today I had to reinstall Windows 10 on machine 1. Before I deactivated Nitro Pro 11 license 234600-xxxxxx-xxx487 for that machine. After install W10 I could not install Nitro again. Problem the same as described here: I followed the steps given by Support in that topic. After using the msi-installer Nitro was installed succesfully, but the activation not; it ended up with the well known 23 error. It looks like that the cleanup tool or de msi-installer corrupted the licence and activation. Why do I think that? Because the license portal reported that there are 0 activations. That's not true because at machine 2 I have an activated Nitro 11 with the same license. On machine 2 I can not deactivate because the license portal reports that the license does not exist. After uninstalling Nitro on M1 and the use of the clean up tool I could install Nitro again with tne .EXE installer. But trying to activate the result was a 23 error again. So, I'm in a loop right now. Summarized: A) M1 I can't activate the given license because of 23 error B) M2 I can't deactivate the same given license, because it does not exist C) License portel reports there are 0 of 2 activation in use Thanks in advance for your help, Ruud Link to comment Share on other sites More sharing options...
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