SanMateo Posted May 30, 2018 Report Share Posted May 30, 2018 Hello, we are trying to deploy Nitro Pro on a few of our computers, we are getting -23 error and computer ID shows a bunch of zeros. i once contacted support about this but now all my emails go unanswered. is there a workaround? this is on fresh windows 10 installs on both Lenovo laptops and HP laptops. thanks Link to comment Share on other sites More sharing options...
Power User Laura L. Posted May 30, 2018 Power User Report Share Posted May 30, 2018 Hi @SanMateo, Thanks for using the Community Forum to reach out to us. I have a made a change to your serial key and the activation should now be successful. Cheers, Link to comment Share on other sites More sharing options...
SanMateo Posted May 30, 2018 Author Report Share Posted May 30, 2018 hello @Laura L. thank you, i confirm i was able to activate my license. have a good day Link to comment Share on other sites More sharing options...
CHANG Posted June 4, 2018 Report Share Posted June 4, 2018 Hi, I having problem activating my Nitro Pro 10 license after deactivated from old PC. I even uninstall the software from old PC but still failed. In Nitro licensing portal, it is still shown all licenses activated. Pls advice. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted June 5, 2018 Official Nitronaut Report Share Posted June 5, 2018 Hi @CHANG. Thank you for posting on our Community Forums! I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial numbe and let me know how it works for you. Cheers! Link to comment Share on other sites More sharing options...
Ozzy Posted June 5, 2018 Report Share Posted June 5, 2018 Hi, I am also having a similar problem. I have a single key for 39 installs, and even though I have 10 activations available, I am getting error -23 - License number already used on several computers. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted June 6, 2018 Power User Report Share Posted June 6, 2018 Hi @Ozzy, Thanks for using the Community Forum to reach out to us. I see that your ticket has already been picked up by our Support Rep Kelvin and he is working with you. Cheers, Link to comment Share on other sites More sharing options...
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