Nitro Pro 12 installer fails

[constan]

Your installers blocked my Nitro 11, they give a download document but the document stops installing during installation.

What to do?

Constan

[Laura L.]

HI @constan,

Please run the cleanup script and then test the Nitro Pro 12 download again:

- Please download the Nitro Cleanup tool. This will remove all traces of Nitro from your computer: http://install.nitropdf.com/support/downloads/cleanup.zip

- Simply unzip the file and run it

- When you're finished, please restart your computer

Cheers, 

[constan]

23 minutes ago, Laura L. said:

HI @constan,

Please run the cleanup script and then test the Nitro Pro 12 download again:

- Please download the Nitro Cleanup tool. This will remove all traces of Nitro from your computer: http://install.nitropdf.com/support/downloads/cleanup.zip

- Simply unzip the file and run it

- When you're finished, please restart your computer

Cheers, 

I am not authorized to use your cleanup tool, says my screen (remark: no administrator is blocking).  Furthermore it is blocked by security software.

Due to the blocking of Nitro 11, I cannot remove Nitro by hand

[Laura L.]

@constan, I moved this to a new thread so I can keep it separate from the installer link issues. 

What exactly do you mean by 'blocking of Nitro Pro 11'? Has the program become unresponsive? If so can you force shut it via Task Manager? 

What AntiVirus do you have installed? 

[constan]

Hello Laura

Nitro 11 works again after some scrolling, luckily

My antivirus is called Ziggo (by F-Secure) and i tried to stop it for a moment

thanks in advance!   constan