Tonyl 0 Report post Posted June 1, 2018 1 - How can I tell whether the Nitro 12 upgrade link you recent emailed is for the 32 bit or 64 bit version? 2 - Also how do I copy the previous setting from Nitro 10 across, in particular the existing Security Profile's and Signature's, as surely I shouldn't need to have to set these back up from scratch? Many thanks Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 1, 2018 Hi Tonyl, Thanks for using the Community to reach out to us. When downloading from the link provided this is an EXE installer which will automatically pull the correct MSI file needed for your system. When going from an older version of Nitro Pro to a newer version, all customized objects such as Stamps, Watermarks, Backgrounds, QuickSigns and Scan Profiles will carry over from one program to another automatically. Those settings are saved in the appdata folder on your machine which you can find here: C:\Users\[username]\AppData\Roaming\Nitro\Pro\10.0 Should you need to manually transfer them , please take a look at this KB article: http://kb.gonitro.com/knowledgebase#/search/stamps/000002038 Cheers, Share this post Link to post Share on other sites
jsable 0 Report post Posted June 1, 2018 I have not received a new email with an updated link to the installer. How can I get one? Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 1, 2018 HI @jsable, sorry about that. I will send you the installer links in a PM. Share this post Link to post Share on other sites
Joel Geraci @ practicalPDF 0 Report post Posted June 1, 2018 Laura: I also have not received the updated link and I can't find a download for 12 anywhere on your site. Please rend to the address associated with this account. Thanks. Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 1, 2018 Hi @Joel Geraci @ practicalPDF, I'll send you a PM with the installer link. Share this post Link to post Share on other sites
Jim2018 0 Report post Posted June 3, 2018 (edited) I have not yet received the new link for NitroPro 12. Will it come from Cleverbridge or from NitroPro? Edited June 3, 2018 by Jim2018 clarity Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 5, 2018 HI @Jim2018, Please let me know if you still haven't received the 2nd email and I will send you a PM with the installer links. Cheers, Share this post Link to post Share on other sites
Jim2018 0 Report post Posted June 6, 2018 I have not yet received it. Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 6, 2018 HI @Jim2018, please check your PMs. I just sent it again. Cheers. Share this post Link to post Share on other sites
Jim2018 0 Report post Posted July 4, 2018 Laura L., Will someone please notify me when the Office Add-in problem is resolved. BTW, I really regret buying Nitro-Pro 12. It is unusual that a major software vendor has to major bugs like this still unresolved after approx 40 days. Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 4, 2018 Hello @Jim2018, Thank you for reaching out to us through our Community Forums! There was an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on a specific folder. As a workaround, the latest Nitro Pro 12 installers was updated. Unfortunately, the consequence is that the Nitro Pro Add-ins for MS Office will not be installed. Our Engineering team is currently working on a solution for this and the fix will be available on our Product Updates page but no ETA at the moment:https://www.gonitro.com/nps/product-details/downloads We sincerely apologize for the inconvenience! Share this post Link to post Share on other sites
Jim2018 0 Report post Posted July 10, 2018 Can I downgrade to Nitro Pro 11? Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 10, 2018 Hello @Jim2018, Thanks for your response. Our records show you upgraded from Nitro Pro 10 to 12. Could you please explain why you want to down-grade to Nitro Pro 11? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Jim2018 0 Report post Posted July 10, 2018 Because Nitro 12 doesn't integrate with MS Office 365. I paid for my upgrade in April, ran into the installation nightmare in May, finally got it installed some time in June but without Office integration. Seems like your software development team needs to be upgraded. Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 11, 2018 Hello @Jim2018, Thank you for getting back to me and for providing these information. Did you purchase and downloaded your MS Office via online MarketPlace? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Jim2018 0 Report post Posted July 16, 2018 I bought it in the Microsoft Store (bricks and mortar store, not online store). I have a new computer and am trying to install Nitro on it, but setup wizard fails even though I have my serial number Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 18, 2018 Hello @Jim2018, Thanks for your response! Kindly refer to this article to address this installation issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
