Felikss Delle 0 Report post Posted June 1, 2018 (edited) Hi, after installation of Nitro Pro 12 yesterday Attachments in PDF on Outlook and Preview of PDFs in Explorer dosn't work. can't find info in the Forms. please assist! Felikss Edited June 1, 2018 by Felikss Delle Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 1, 2018 Hi @Felikss Delle, Thanks for using the Community to reach out to us. What is your Windows operating system and what version of MS Office are you using? Please also describe what exactly happens when you try to vie attachments on Outlook or the PDF preview in Explorer. Please also attach screenshots of any error messages you see. Cheers, Share this post Link to post Share on other sites
Felikss Delle 0 Report post Posted June 1, 2018 Dear Laura, My PC is operating Windows 10 Pro (64-bit) with MS Outlook 2016 MSO (16.0.9330.2073) 32-bit Actually can't see how to attache the Captured files for reference! Share this post Link to post Share on other sites
Felikss Delle 0 Report post Posted June 1, 2018 20 minutes ago, Felikss Delle said: Dear Laura, My PC is operating Windows 10 Pro (64-bit) with MS Outlook 2016 MSO (16.0.9330.2073) 32-bit Actually can't see how to attache the Captured files for reference! There is link to YouTube were was explanation how to solve this issue to show PDF preview by Acrobat Reader DC / need the same help to use Nitro Pro 12. I used to work in Nitro Pro 10 but forgot how to set it on Share this post Link to post Share on other sites
Felikss Delle 0 Report post Posted June 4, 2018 On 6/1/2018 at 5:07 PM, Felikss Delle said: Dear Laura, My PC is operating Windows 10 Pro (64-bit) with MS Outlook 2016 MSO (16.0.9330.2073) 32-bit Actually can't see how to attache the Captured files for reference! Hi Laura, I can't send you any Screen captures via "Insert other media". There are two options how to send some reference captures. I suggest "Insert existing attachment" is the right one but when open this options there is the text " You do not have any existing attachments." please advise how to send you the captures to explain the problem to unable to see PDF preview in Outlook and File Explorer which still exists? Share this post Link to post Share on other sites
Felikss Delle 0 Report post Posted June 5, 2018 Laura good morning, is there any replay to my previous message 21h ago? Felikss Share this post Link to post Share on other sites
Laura L. 0 Report post Posted June 6, 2018 Hi @Felikss Delle, Please follow the below steps: 1. Run a repair on Nitro Pro. http://kb.gonitro.com/knowledgebase#/search/repair/000001641 2. Re-register the DLL file using the following Administrator command (Admin CMD): For 32-bit regsvr32 -u "C:\Program Files (x86)\Nitro\Pro X\NitroPDFPreviewHandler.dll" regsvr32 "C:\Program Files (x86)\Nitro\Pro X\NitroPDFPreviewHandler.dll" X = the version number of Nitro Pro the user is working with. For 64-bit regsvr32 -u "C:\Program Files\Nitro\Pro X\NitroPDFPreviewHandler.dll" regsvr32 "C:\Program Files\Nitro\Pro X\NitroPDFPreviewHandler.dll" X = the version number of Nitro Pro the user is working with. Cheers, Share this post Link to post Share on other sites
Felikss Delle 0 Report post Posted June 13, 2018 (edited) Hi Laura! thank you for your advise! Repair action has helped ! now the preview feature works as expected. sorry for late reply but your instructions wasn't received in my e-mail to speed up me reaction ? best regards, Felikss Edited June 13, 2018 by Felikss Delle Share this post Link to post Share on other sites
