Gerry Posted June 5, 2018 Report Share Posted June 5, 2018 Our users are adding text boxes to an existing PDF (in this case, a building's mechanical layout). While in Nitro PDF the textboxes display properly. Do also display properly in Chrome. However, if I use the latest version of Acrobat Reader (or any previous version I have access to), I get dots instead of text. Clicking on the dots actually reveals the text. Here's a screenshot of the issue (notice the "R2", was 2 dots before I clicked it) Screenshot Link to comment Share on other sites More sharing options...
Gerry Posted June 12, 2018 Author Report Share Posted June 12, 2018 How do we obtain support from Nitro? We purchased a number of licenses and there seems to be no support? When I try to submit a ticket it requires VIP access which I apparently do not have. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted June 13, 2018 Administrators Report Share Posted June 13, 2018 @Gerry in order to obtain support from Nitro, you'd have to upgrade to/purchase Nitro Pro 12 and select Nitro VIP package as an add-on to your purchase. To upgrade your current Nitro Pro, please visit our website at https://www.gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Gerry Posted June 13, 2018 Author Report Share Posted June 13, 2018 I though there would be some support considering we purchased 11 licenses last year with the intent to expand this to the rest of the team. If I can't solve PDF rendering issues I'll just recommend my company moves away from Nitro. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted June 13, 2018 Administrators Report Share Posted June 13, 2018 @Gerry I believe your AE will be reaching out to you regarding your support options. When it comes to seeing dots instead of text, the problem is with the font embedding in the existing file. Simply changing the font used to 'ArialMT' (even if it says it is already) should fix this. Link to comment Share on other sites More sharing options...
VHowery Posted September 26, 2018 Report Share Posted September 26, 2018 Hello, I have the same problem. Can you tell me a way to go back and fix the existent data without having to click on all the entries I have already typed? Currently I am working on reselecting the font to be able to see the changed document in Adobe. Link to comment Share on other sites More sharing options...
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