Ruud van der Veer Posted June 6, 2018 Report Share Posted June 6, 2018 Hello guys, Why do I have over and over the same -23 error? I'm getting tired of it. ACTUAL THIS AFTERNOON: License: 2346xx-1xx09x-xxxx87. Portal says: 0 activations, allowed 2. On machine 1 named LENO I can not activate this license. One machine 2 named ASUS I do not have to activate this license, it activated itself. But on ASUS the license fields are not filled in, so blanco. I can send you screenshots from the problems. History: I had to reinstall Windows 10 Home on both the machines; before I deactivated the license where I could do that (look also at this unsolved posting: I can send you screenshots of the actual problem today. Greetings with a sigh but not angry, Ruud Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 6, 2018 Official Nitronaut Report Share Posted June 6, 2018 Hello @ruchri, Thanks for posting on our community forums! I have made a change to the configuration of your serial number in the system so you can activate it by going to Help in Nitro > About > Activation > enter your serial number > Activate. When Nitro is installed on a machine, (regardless of the activation state) a unique identifier called 'Computer ID' is created, which would generally look like '41959537118535055000'. We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This has been related to the deactivation of NetBIOS and network interface adapters, although the cause is currently unknown. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro to see if it is the same computer ID through Help > About Nitro Pro> Activate> Advanced and let us know so we can make an adjustment. Cheers! Link to comment Share on other sites More sharing options...
Ruud van der Veer Posted June 6, 2018 Author Report Share Posted June 6, 2018 Hello AllainU, Thank you very much for your detailed answer; I appreciate that! Both machines could be activated, but the License portal still counts 1 activation of 2 instead of 2/2. Yes, my main machine 'LENO' has the com-id 0000-0000-0000-0000-0000! Install-id is 00000000000000000000841771412326 The second machine 'ASUS' 2274-3223-xxxx-xxxx-2795 with install-id 2274-3223-xxxx-xxxx-2795329553763672. Ruud Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 6, 2018 Official Nitronaut Report Share Posted June 6, 2018 Hello @ruchri, Thanks for your response. I sent you a PM to answer your concern. Cheers! Link to comment Share on other sites More sharing options...
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