ruchri 0 Report post Posted June 6, 2018 Hello guys, Why do I have over and over the same -23 error? I'm getting tired of it. ACTUAL THIS AFTERNOON: License: 2346xx-1xx09x-xxxx87. Portal says: 0 activations, allowed 2. On machine 1 named LENO I can not activate this license. One machine 2 named ASUS I do not have to activate this license, it activated itself. But on ASUS the license fields are not filled in, so blanco. I can send you screenshots from the problems. History: I had to reinstall Windows 10 Home on both the machines; before I deactivated the license where I could do that (look also at this unsolved posting: I can send you screenshots of the actual problem today. Greetings with a sigh but not angry, Ruud Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 6, 2018 Hello @ruchri, Thanks for posting on our community forums! I have made a change to the configuration of your serial number in the system so you can activate it by going to Help in Nitro > About > Activation > enter your serial number > Activate. When Nitro is installed on a machine, (regardless of the activation state) a unique identifier called 'Computer ID' is created, which would generally look like '41959537118535055000'. We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This has been related to the deactivation of NetBIOS and network interface adapters, although the cause is currently unknown. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro to see if it is the same computer ID through Help > About Nitro Pro> Activate> Advanced and let us know so we can make an adjustment. Cheers! Share this post Link to post Share on other sites
ruchri 0 Report post Posted June 6, 2018 Hello AllainU, Thank you very much for your detailed answer; I appreciate that! Both machines could be activated, but the License portal still counts 1 activation of 2 instead of 2/2. Yes, my main machine 'LENO' has the com-id 0000-0000-0000-0000-0000! Install-id is 00000000000000000000841771412326 The second machine 'ASUS' 2274-3223-xxxx-xxxx-2795 with install-id 2274-3223-xxxx-xxxx-2795329553763672. Ruud Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 6, 2018 Hello @ruchri, Thanks for your response. I sent you a PM to answer your concern. Cheers! Share this post Link to post Share on other sites
