upgraded from nitro pro 11 to 12

[msmorrell 0]

I successfully upgraded from nitro pro 11 to np12 for free using software upgrade assurance i purchased when i bought np11. Now i am stuck with a trial mode and the software will not accept my serial number.

I went to "solve your activation issues" and deactivated as prompted. It didn't work.

Why doesn't my serial number work?

-22 error-wrong license number

[AllainU 0]

Hello @msmorrell,

Thanks for posting on our community forums!

I can see you submitted a support case and a support representative is already assisting you.

Cheers!