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Getting Invalid Serial Number error on Nitro 12


Deepak Chawla
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Deepak Chawla

Just got an email stating to download the latest version 12. When clicked it asked to enter serial number to validate, when entered, getting error as: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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  • Official Nitronaut
Allain Umailin

Hello @Deepak Chawla,

Thanks for posting on our community forums!

Since you have a Software Assurance, a support ticket was created on your behalf to better assist you.

Cheers!

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