Ray Spence Posted June 7, 2018 Report Share Posted June 7, 2018 Hello, When I try to submit my serial number to check for upgrade eligibility, I am told that "there's been an error with your submission. Please head to our Community Forum and update us with your issue." Additionally, will I need to purchase the upgrade from 11 to 12? I just purchased 11 last week, and it has a critical error that conflicts with what I need for my business. If I try to print 2 pages onto a single page, it will not allow me to stack them vertically without rotating the pages. I have been told that 12 fixes this issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 7, 2018 Official Nitronaut Report Share Posted June 7, 2018 Hello @Ray Spence, Thanks for posting on our community forums! I sent you a PM to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
Ray Spence Posted August 6, 2018 Author Report Share Posted August 6, 2018 The download did not fix the problem. Clicking between horizontal and vertical does nothing. I need to be able to publish PowerPoint to a PDF document that has two slides per page and with a border. Nitro is only allowing me to print two slides on a page that are stacked on top of each other, but they are oriented such that they have been rotated 90 degrees left, not the normal orientation as shows in PowerPoint. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 6, 2018 Official Nitronaut Report Share Posted August 6, 2018 Hello @Ray Spence, Thanks for your response. I sent you a PM so that I can further assist you. Cheers! Link to comment Share on other sites More sharing options...
Ray Spence Posted December 18, 2018 Author Report Share Posted December 18, 2018 In addition to the issues discussed above, I also cannot convert from Excel to Nitro PDF. The level of incompatibility is unacceptable, and I do not have time to send make and send you videos as you've requested in the past. Please respond with instructions on how I can receive a full refund. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Ray Spence, Thanks for your response and my apologies for the issues you're experiencing. Kindly note a support ticket has been created and a colleague of mine has sent you an email. He is now waiting for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
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