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Software Assurance Worked for Only 1 of 3 Licenses


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In a single order I purchased three Pro 11 licenses in the past with Software Assurance.  Just recently, I received a Pro 12 upgrade invitation email with a link to the "check eligibility' processor.  I successfully upgraded the 1st serial number to Pro 12 and received a confirmation email.  However the second & third S/N's failed the validation check.  Is this normal?  Is the procedure that I use the 1st Pro 12 license to activate all 3 seats?  Or do I need a new S/N for the 2nd and 3rd seats?  Please tell me how to proceed.  Thank you kindly for your assistance.

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  • Official Nitronaut
Allain Umailin

Hello @eScopeMgr,

Thanks for posting on our community forums!

I already responded to the support ticket you submitted.


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