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Nitro File Display


Crawford
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Not really sure exactly how to explain this but . . 
Just upgraded to Nitro 12, I have nitro documents on my Desktop display, and before the upgrade they used to show a picture of the content, like i have a world Map and the document on the desktop would actually show the image and a little nitro logo on bottom right corner, now all my Nitro Documents just show a white rectangle with the Nitro Logo, can i change this back somehow ? 
This wont let me insert an image of desktop showing what i mean

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  • Official Nitronaut
Allain Umailin

Hello @Crawford,

Thanks for posting on our community forums!

I can see you submitted a support ticket and one of my colleagues is already assisting you.

Cheers!

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  • 1 month later...

This problem has just come back ? I did indeed contact support but the problem resolved itself before a reply came, so i told them to forget it
I did nothing before and it fixed itself, but now back again :) Trying to contact support now again but for some reason wont let me ?

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Do these links work ?
3 Pictures showing what the display looked like before, and exactly as i want it
Then after as it was with the white Nitro logo
Then now with the big black Nitro Logo

Before:  https://cloud.gonitro.com/p/099Q3XBo3AIBnCD7wRq0dQ

After: https://cloud.gonitro.com/p/zCGRA6-nDxPLcvSfw0pWyg

Now: https://cloud.gonitro.com/p/cKY8A1sCbmUH6HQxaXxktA

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  • Official Nitronaut
Allain Umailin

Hello @Crawford,

I trust you're doing great today!

I already responded to your support ticket to further assist you.

Let us continue communicating through that case.

Cheers!

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