amke Posted June 10, 2018 Report Share Posted June 10, 2018 Hello, while trying to convert to PDF Word Document I am receiving an error massage while trying to convert word documents to PDF, when I use the Nitro Pro Add In Tab on MS WORD i receive "An unknown error occurred" when right clicking on file and trying to convert i receive " the creation process encountered an error and failed to create the pdf file" anyone can help? thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted June 11, 2018 Official Nitronaut Report Share Posted June 11, 2018 Hi @amke, Thanks for posting on our Community Forums! I recommend that you try the following steps: 1. Repair Nitro via the Control Panel > Programs and Features 2. Open ‘NitroPDFSupportTools.exe’ from ‘C:\Program Files\Nitro\Pro 11’ 3. In the Support Tools dialog, select the PDF Creation tab. 4. Make sure that all the Add-Ins are selected and click the 'Update Add-Ins' button Try to convert again and if the issue persists, kindly submit a support ticket here so I can assist you further. Link to comment Share on other sites More sharing options...
amke Posted June 12, 2018 Author Report Share Posted June 12, 2018 Hello Kelvin and thanks for the quick reply, I just did windows update and it looks like the problem was resolved. Link to comment Share on other sites More sharing options...
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