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Cant upgrade


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I received the notice, email, to upgrade to Nitro 12. Click on the upgrade 12 in the email. I had to my serial number. And I get an error message that you can not validate serial number. What's the Deal?

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Kelvin B. Villarin

Hi @FankC,

Thanks for posting on our Community Forums!

I've made some changes on my end that will let you upgrade successfully. Please try again and let me know how it goes.


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