Neville Posted June 12, 2018 Report Share Posted June 12, 2018 I have lodged a support case on 1st June and I have had no response. I have paid for upgrade to Nitro 12 and I cannot use it. I am very very upset. My cleverbridge reference number is 1341xxxxx and my serial number is 234600-xxxxxx-xxxxxx. I cannot use the product and I have not received any support as requested. If you cannot respond to a customer I do not want to be one. This has been tremendously frustrating for me and my business. If you do in fact care, then please call me on +61 412 880 609 or email: neville@sdgroupofcompanies.com.au Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 13, 2018 Official Nitronaut Report Share Posted June 13, 2018 Hello @Neville, Thanks for posting on our community forums! First of all, we apologize the issue you're experiencing. To better assist you with your concern, I already responded to your support ticket. Cheers! Link to comment Share on other sites More sharing options...
Neville Posted June 13, 2018 Author Report Share Posted June 13, 2018 Where? I cannot see any response from anyone! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 13, 2018 Official Nitronaut Report Share Posted June 13, 2018 Hello @Neville, Thank you for your response. I sent you a PM to properly assist you with your concern. Cheers! Link to comment Share on other sites More sharing options...
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