IanJ Posted July 31, 2018 Report Share Posted July 31, 2018 I've just read that last posting and it reminds me when I first used Nitro and the very useful and freely given help that was available from the 'team'. It was that level of service and involvement that has kept me coming back for the various new versions sold by Nitro. However, I fear that the loss of the once freely available assistance and the distinct lack of urgency (or, at least, complete absence of communication) in resolving the problems brought to light by this forum has made me start to search for a replacement product. Any thoughts? Link to comment Share on other sites More sharing options...
jacques.bruna@unimedia.fr Posted August 1, 2018 Report Share Posted August 1, 2018 Hi I used Nitro for a long time, 8 one. I paid for 12pro version and too for support. Best could be to return to 11 version and to pay back for support and 12 pro version if the team can’t resolve the bug. That’s the first time the Nitro support can’t fix a bug quickly. I am sad and upset, even if Nitro is probably the best in his category! Link to comment Share on other sites More sharing options...
cj.intech@btinternet.com Posted August 16, 2018 Report Share Posted August 16, 2018 Another month goes by and still no resolution, not even a courtesy mail to say the "issue is being investigated and we expect a resolution buy" this shouldn't be a surprise; don't thin this company would know customer service if it bit them on the a**! Make it work or stop actively marketing and promoting a defective product. Link to comment Share on other sites More sharing options...
IanJ Posted August 17, 2018 Report Share Posted August 17, 2018 It is very frustrating to see what was once a company with friendly, helpful staff drift into the same category as the monoliths that don't regard customer/client communication as important. Goodbye Nitro. Link to comment Share on other sites More sharing options...
Chris W Posted August 19, 2018 Report Share Posted August 19, 2018 I am also having issues (scanning multiple pages) with Nitro Pro 12 and my computer (Windows 10 Pro/Version 1803/OS 17134.228 – 64-bit operating system, x64-based processor/Canon LiDE210/Driver 17.0.5.29/Software 4.03). Nitro Pro 12 is working fine on another computer running Windows 7 Home Premium/Service Pack 1 32-bit operating system/Canon LiDE210/Driver 17.0.5.29/Software 4.03. Have downgraded to Nitro Pro 11 (11.0.8.470) on my Windows 10 computer and multiple page scanning is working. I find it amazing that this issue has been ongoing for at least a couple of months and there has been no resolution (even with an update released Aug.8/2018). For what it is worth, submitted "Report a Problem/Report a bug to the Nitro Pro development team". Link to comment Share on other sites More sharing options...
mtrevelino Posted August 30, 2018 Report Share Posted August 30, 2018 After release of 12.2.0 228 on August 22, this problem still exist. This is two updates to Version 12 and still it is not resolved. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 19, 2018 Official Nitronaut Report Share Posted September 19, 2018 Hello everyone! Thanks for your patience and understanding. I'm pleased to inform you that Nitro Pro 12.0.4.259 is now available to fix the 'multi-page scanning' issue. Kindly update to this build using these direct installers: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 You may also visit its Release Notes in this page: https://www.gonitro.com/nps/product-details/release-notes Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
AdrianM Posted September 20, 2018 Author Report Share Posted September 20, 2018 Thanks for getting this fixed. I have updated to the new version as per Allain's latest update and all is working. Link to comment Share on other sites More sharing options...
LouL Posted October 12, 2018 Report Share Posted October 12, 2018 In Nitro Pro 12, I find that when I attempt to create a multipage document from a scanner, only the last page scanned is saved. The program has an option "Scan Another Page," which, in Version 11, would save the previous pages and allow the creation of one document with multiple pages. When I choose this option in Version 12, only the last page scanned is retained. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 12, 2018 Official Nitronaut Report Share Posted October 12, 2018 Hello @LouL, Thank you for reaching out to us through our Community Forums! As per my previous post in this thread, kindly update to 12.0.4.259 that fixes the 'multi-page scanning' issue. Kindly update to this build using these direct installers: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 You may also visit its Release Notes in this page: https://www.gonitro.com/nps/product-details/release-notes Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
hanfi4614m Posted October 14, 2018 Report Share Posted October 14, 2018 I have the same problem. I have just moved from version Nitro 10 to 12. I have Windows 10 64-bit latest version 1809, scanner Canon MX925. The problem exists only in version Nitro 12. It works correct with version Nitro 10. And this is a problem since June 2018. When do you think the problem is resolved? Under these circumstances, I must resign from the purchase. 54/5000 Link to comment Share on other sites More sharing options...
hanfi4614m Posted October 14, 2018 Report Share Posted October 14, 2018 After installing the update from the link from AllainU the problem is partially solved. Scanning works as it should. However, the menu of Nitro Pro 12 is now English. I would like to have it in german. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 15, 2018 Official Nitronaut Report Share Posted October 15, 2018 Hello @hanfi4614m, Thank you for reaching out to us through our Community Forums! Kindly uninstall the English version, reboot your machine and reinstall the German version using these direct installers: x32 http://install.nitropdf.com/professional_1240259/de/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/de/burn/nitro_pro12_ba_x64.msi Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
hanfi4614m Posted October 16, 2018 Report Share Posted October 16, 2018 AllainU, thank you very much. The problem is solved. I'm just wondering why that was not done with an automatic update. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 16, 2018 Official Nitronaut Report Share Posted October 16, 2018 Hello @hanfi4614m, I am glad it is now fixed by updating to 12.4. Please note that Nitro Pro doesn't have automatic updates and because of this, we highly recommend always visiting this page to check for updates from time to time: https://www.gonitro.com/nps/product-details/downloads Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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