QuickSign is not working

[ekekakos]

Hello I just upgraded to Nitro Pro 12 but quicksign does not work and I mean that the double click does not work. Anyone can take the quicksign and use it.

And the worst of all is that we cannot send an email with this serious bug. So many years we are buying this product and now they do not care about us.

Does anyone knows about this?

Elias

[Steven Zakulec]

How did the feature work in the previous version of Nitro (and what was that version)?

I did just try QuickSign in Nitro 12, and I was able to create and apply a signature to a document without issue.

If the risk of someone copying the signature is not acceptable for you, your only other option is to switch to certificate-based security, which does not have this issue. Here's details on this feature: http://guide.gonitro.com/articles/certificate-security/

Hopefully that addresses your question- if not, let me know, and I'll try to help if I can.

[ekekakos]

Steven, thanks for the answer because the company is not going to answer to my emails. The most worst company. I am its customer for years and years and they don't care about my problem.

In the previous version when I double click on the signature a message appeared that the signature is going to be permanent and this is what happened with this action.

Now nothing.

I need signature in order to send paper signed.

Thanks again. 

[Steven Zakulec]

I've tried QuickSign on the current version, and some previous ones.  The message doesn't show up anymore on recent versions, but otherwise everything seems to work the same- you click the QuickSign button, click where you want to sign, and you're good. 

In Nitro 11, if you want to resize the signature or see the Apply button, you need to click Undo or press CRTL-Z.  Once you do that, you can resize the signature and see the Apply button, which you can click.

I hope that helps you a little.

[Igor Sherman]

Unfortunately the whole tool is dimmed and I cannot activate it it in Nitro Pro 12. Everything was working fine but I had to reinstall Nitr and now cannot access this tool

[Allain Umailin]

Hello @Igor Sherman,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If repairing didn't help, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Igor Sherman]

Thanks Alain. Your suggestion worked. However now I have a new problem. Every time I open a new document with my Nitro Pro 12 I receive a warning 401 error. This started 3 days ago after most recent Windows 10 update. If I ignore the error the document opens and everything seems to be fine. Any suggestions?

[Allain Umailin]

Hello @Igor Sherman,

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Igor Sherman,

Thank you for the private message.

Since you are still working with an older build of Nitro Pro 12, let us try some troubleshooting by referring to these steps:

1. Open your Nitro Pro and log out from your Nitro Sign by clicking the drop-down arrow and selecting Logout. This should be below the 'X' Close button of your program.

2. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

3. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

4. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

5. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:  https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

7. Log in back to your Nitro Sign by clicking 'Log In' button below the 'X' Close button of your program.

Thank you for choosing Nitro and I hope this helps.