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Nitro Pro 11 still failing to install..

John Kelly

By John Kelly
in Activation/Installation

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John Kelly

John Kelly

Posted
Posted

Trying to install nitro pro 11 on a new device, receiving error message nitro pro has failed.

I have already run the clean up tool

  • rebooted
  • deleted files from temp file 
  • rebooted
  • painstakingly cleared registry as local admin (3 entries presenter error when deleting) 
  • deleted download files 
  • still get the  same issues
  • have spent many frustrating hours on this today please help!!

LOG file below 

=== Verbose logging started: 19/06/2018  11:43:32  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\JohnK\AppData\Local\Temp\{de07c799-4e51-4d4e-8337-37fd24d1ae8d}\.be\nitro_pro11.exe ===

MSI (c) (AC:EC) [11:43:32:765]: Resetting cached policy values

MSI (c) (AC:EC) [11:43:32:765]: Machine policy value 'Debug' is 0

MSI (c) (AC:EC) [11:43:32:765]: ******* RunEngine:

           ******* Product: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (AC:EC) [11:43:32:765]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (AC:EC) [11:43:32:765]: Grabbed execution mutex.

MSI (c) (AC:EC) [11:43:32:827]: Cloaking enabled.

MSI (c) (AC:EC) [11:43:32:827]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (AC:EC) [11:43:32:827]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (20:94) [11:43:32:827]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi

MSI (s) (20:94) [11:43:32:827]: Grabbed execution mutex.

MSI (s) (20:F8) [11:43:32:843]: Resetting cached policy values

MSI (s) (20:F8) [11:43:32:843]: Machine policy value 'Debug' is 0

MSI (s) (20:F8) [11:43:32:843]: ******* RunEngine:

           ******* Product: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi

           ******* Action:

           ******* CommandLine: **********

MSI (s) (20:F8) [11:43:32:843]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (20:F8) [11:43:32:843]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038

MSI (s) (20:F8) [11:43:32:843]: SRSetRestorePoint skipped for this transaction.

MSI (s) (20:F8) [11:43:32:859]: File will have security applied from OpCode.

MSI (s) (20:F8) [11:43:32:937]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi' against software restriction policy

MSI (s) (20:F8) [11:43:32:937]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi has a digital signature

MSI (s) (20:F8) [11:43:33:608]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (20:F8) [11:43:33:608]: MSCOREE not loaded loading copy from system32

MSI (s) (20:F8) [11:43:33:624]: End dialog not enabled

MSI (s) (20:F8) [11:43:33:624]: Original package ==> C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi

MSI (s) (20:F8) [11:43:33:624]: Package we're running from ==> C:\WINDOWS\Installer\45c07.msi

MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: looking for appcompat database entry with ProductCode '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'.

MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'TransformsSecure' is 0

MSI (s) (20:F8) [11:43:33:702]: User policy value 'TransformsAtSource' is 0

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisablePatch' is 0

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (20:F8) [11:43:33:702]: APPCOMPAT: looking for appcompat database entry with ProductCode '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'.

MSI (s) (20:F8) [11:43:33:702]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (20:F8) [11:43:33:702]: Transforms are not secure.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\JohnK\AppData\Local\Temp\Nitro_Pro_20180619114216_0_NitroInstallationPackageId_x64_en.log'.

MSI (s) (20:F8) [11:43:33:702]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 APPLICATIONFOLDER=C:\Program Files\Nitro\Pro 11 NPDEFAULTVIEWER=1 NPBROWSERPLUGIN=1 OFFICEADDINS=1 InstallLanguage=en INSTALLSOURCE=retail ANALYTICSDISABLED=0 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\JohnK\Downloads CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=11180

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{2E5136C8-9B9E-4634-9668-8F7DBF71B9ED}'.

MSI (s) (20:F8) [11:43:33:702]: Product Code passed to Engine.Initialize:           ''

MSI (s) (20:F8) [11:43:33:702]: Product Code from property table before transforms: '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'

MSI (s) (20:F8) [11:43:33:702]: Product Code from property table after transforms:  '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'

MSI (s) (20:F8) [11:43:33:702]: Product not registered: beginning first-time install

MSI (s) (20:F8) [11:43:33:702]: Product {ADC36FA0-52D2-46CB-8D3E-84D7F162652B} is not managed.

MSI (s) (20:F8) [11:43:33:702]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (20:F8) [11:43:33:702]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (20:F8) [11:43:33:702]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (20:F8) [11:43:33:702]: Adding new sources is allowed.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (20:F8) [11:43:33:702]: Package name extracted from package path: 'nitro_pro11_ba_x64.msi'

MSI (s) (20:F8) [11:43:33:702]: Package to be registered: 'nitro_pro11_ba_x64.msi'

MSI (s) (20:F8) [11:43:33:702]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableMsi' is 0

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (20:F8) [11:43:33:702]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (20:F8) [11:43:33:702]: Product installation will be elevated because user is admin and product is being installed per-machine.

MSI (s) (20:F8) [11:43:33:702]: Running product '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}' with elevated privileges: Product is assigned.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding APPLICATIONFOLDER property. Its value is 'C:\Program Files\Nitro\Pro 11'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying NPDEFAULTVIEWER property. Its current value is '-1'. Its new value: '1'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying NPBROWSERPLUGIN property. Its current value is '-1'. Its new value: '1'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying OFFICEADDINS property. Its current value is '-1'. Its new value: '1'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding INSTALLLANGUAGE property. Its value is 'en'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying INSTALLSOURCE property. Its current value is 'burn'. Its new value: 'retail'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\JohnK\Downloads'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '11180'.

MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'd7f40bc78ff9c2449ef4791916342f5e'.

MSI (s) (20:F8) [11:43:33:702]: RESTART MANAGER: Session opened.

MSI (s) (20:F8) [11:43:33:702]: TRANSFORMS property is now:

MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.

MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming

MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Favorites

MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Network Shortcuts

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Documents

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Printer Shortcuts

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Recent

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\SendTo

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Templates

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Local

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Pictures

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu

MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Desktop

MSI (s) (20:F8) [11:43:33:733]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates

MSI (s) (20:F8) [11:43:33:733]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts

MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

MSI (s) (20:F8) [11:43:33:733]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

MSI (s) (20:F8) [11:43:33:733]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (20:F8) [11:43:33:733]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\45c07.msi'.

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi'.

MSI (s) (20:F8) [11:43:33:733]: Machine policy value 'MsiDisableEmbeddedUI' is 0

MSI (s) (20:F8) [11:43:33:733]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI

MSI (s) (20:F8) [11:43:33:733]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install

MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (20:F8) [11:43:33:733]: Machine policy value 'DisableRollback' is 0

MSI (s) (20:F8) [11:43:33:733]: User policy value 'DisableRollback' is 0

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.

MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding MsiUISourceResOnly property. Its value is '1'.

=== Logging started: 19/06/2018  11:43:33 ===

MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038

MSI (s) (20:F8) [11:43:33:733]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.

MSI (s) (20:F8) [11:43:33:749]: Doing action: INSTALL

Action start 11:43:33: INSTALL.

MSI (s) (20:F8) [11:43:33:749]: Running ExecuteSequence

MSI (s) (20:F8) [11:43:33:749]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\WINDOWS\system32\'.

Action start 11:43:33: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C.

MSI (s) (20:F8) [11:43:33:749]: Doing action: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC

Action ended 11:43:33: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\WINDOWS\system32\'.

Action start 11:43:33: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.

MSI (s) (20:F8) [11:43:33:749]: Doing action: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC

Action ended 11:43:33: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\WINDOWS\'.

Action start 11:43:33: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.

MSI (s) (20:F8) [11:43:33:749]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA

Action ended 11:43:33: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\WINDOWS\SysWOW64\'.

Action start 11:43:33: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA.

MSI (s) (20:F8) [11:43:33:749]: Doing action: SetARPINSTALLLOCATION

Action ended 11:43:33: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding ARPINSTALLLOCATION property. Its value is 'C:\Program Files\Nitro\Pro 11'.

Action start 11:43:33: SetARPINSTALLLOCATION.

MSI (s) (20:F8) [11:43:33:749]: Doing action: FindRelatedProducts

Action ended 11:43:33: SetARPINSTALLLOCATION. Return value 1.

Action start 11:43:33: FindRelatedProducts.

MSI (s) (20:F8) [11:43:33:749]: Doing action: BROWSERPLUGINSaveCmdLine

Action ended 11:43:33: FindRelatedProducts. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPBROWSERPLUGIN property. Its value is '1'.

Action start 11:43:33: BROWSERPLUGINSaveCmdLine.

MSI (s) (20:F8) [11:43:33:749]: Doing action: DEFAULTVIEWERSaveCmdLine

Action ended 11:43:33: BROWSERPLUGINSaveCmdLine. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPDEFAULTVIEWER property. Its value is '1'.

Action start 11:43:33: DEFAULTVIEWERSaveCmdLine.

MSI (s) (20:F8) [11:43:33:749]: Doing action: OFFICEADDINSSaveCmdLine

Action ended 11:43:33: DEFAULTVIEWERSaveCmdLine. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_OFFICEADDINS property. Its value is '1'.

Action start 11:43:33: OFFICEADDINSSaveCmdLine.

MSI (s) (20:F8) [11:43:33:749]: Doing action: SaveCmdLine_NPSERIAL

Action ended 11:43:33: OFFICEADDINSSaveCmdLine. Return value 1.

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPSERIAL property. Its value is 'DEMO'.

Action start 11:43:33: SaveCmdLine_NPSERIAL.

MSI (s) (20:F8) [11:43:33:749]: Doing action: AppSearch

Action ended 11:43:33: SaveCmdLine_NPSERIAL. Return value 1.

Action start 11:43:33: AppSearch.

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying PDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.Document.DC'.

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying FDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.FDFDoc'.

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying XFDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.XFDFDoc'.

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\.ppdf 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.pdf\old 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.fdf\old 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.xfdf\old 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.ppdf\old 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\Settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\Settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NitroPDF.exe 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\NET Framework Setup\NDP\v2.0.50727 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding NETFRAMEWORK40CLIENT property. Its value is '#1'.

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0 3: 2

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0 3: 2

MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetNPBROWSERPLUGIN (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Doing action: BROWSERPLUGINSetFromCmdLine

Action ended 11:43:33: AppSearch. Return value 1.

Action start 11:43:33: BROWSERPLUGINSetFromCmdLine.

MSI (s) (20:F8) [11:43:33:765]: Skipping action: BROWSERPLUGINClearCheckbox (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetNPDEFAULTVIEWER (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Doing action: DEFAULTVIEWERSetFromCmdLine

Action ended 11:43:33: BROWSERPLUGINSetFromCmdLine. Return value 1.

Action start 11:43:33: DEFAULTVIEWERSetFromCmdLine.

MSI (s) (20:F8) [11:43:33:765]: Skipping action: DEFAULTVIEWERClearCheckbox (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Doing action: LaunchConditions

Action ended 11:43:33: DEFAULTVIEWERSetFromCmdLine. Return value 1.

Action start 11:43:33: LaunchConditions.

MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetOFFICEADDINS (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Doing action: OFFICEADDINSSetFromCmdLine

Action ended 11:43:33: LaunchConditions. Return value 1.

Action start 11:43:33: OFFICEADDINSSetFromCmdLine.

MSI (s) (20:F8) [11:43:33:765]: Skipping action: OFFICEADDINSClearCheckbox (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetFromCmdLine_NPSERIAL (condition is false)

MSI (s) (20:F8) [11:43:33:765]: Doing action: ValidateProductID

Action ended 11:43:33: OFFICEADDINSSetFromCmdLine. Return value 1.

Action start 11:43:33: ValidateProductID.

MSI (s) (20:F8) [11:43:33:765]: Doing action: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC

Action ended 11:43:33: ValidateProductID. Return value 1.

Action start 11:43:33: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.

MSI (s) (20:F8) [11:43:33:765]: Doing action: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC

Action ended 11:43:33: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.

Action start 11:43:33: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC.

MSI (s) (20:F8) [11:43:33:765]: Doing action: CostInitialize

Action ended 11:43:33: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1.

MSI (s) (20:F8) [11:43:33:765]: Machine policy value 'MaxPatchCacheSize' is 10

MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'.

MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: Patch

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: MsiPatchHeaders

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: __MsiPatchFileList

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: PatchPackage

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2228 2:  3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` 

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: Patch

Action start 11:43:33: CostInitialize.

MSI (s) (20:F8) [11:43:33:765]: Doing action: FileCost

Action ended 11:43:33: CostInitialize. Return value 1.

MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2:  3: MsiAssembly

Action start 11:43:33: FileCost.

MSI (s) (20:F8) [11:43:33:765]: Doing action: NitroCA_GetOfficeBinaryType

Action ended 11:43:33: FileCost. Return value 1.

MSI (s) (20:88) [11:43:33:765]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5FA1.tmp, Entrypoint: GetOfficeBinaryType

MSI (s) (20:C0) [11:43:33:765]: Generating random cookie.

MSI (s) (20:C0) [11:43:33:765]: Created Custom Action Server with PID 10768 (0x2A10).

MSI (s) (20:E0) [11:43:33:796]: Running as a service.

MSI (s) (20:E0) [11:43:33:796]: Hello, I'm your 64bit Impersonated custom action server.

Action start 11:43:33: NitroCA_GetOfficeBinaryType.

SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI5FA1.tmp-\

SFXCA: Binding to CLR version v4.0.30319

Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType

CA GetOfficeBinaryType: Begin

CA GetOfficeBinaryType: API function GetBinaryType failed

CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 11:43:33: NitroCA_GetOfficeBinaryType. Return value 3.

Action ended 11:43:33: INSTALL. Return value 3.

Property(S): UpgradeCode = {709C6481-3F19-4EDD-A5FF-DDF7F755C563}

Property(S): PDFDEFAULT = AcroExch.Document.DC

Property(S): FDFDEFAULT = AcroExch.FDFDoc

Property(S): XFDFDEFAULT = AcroExch.XFDFDoc

Property(S): PPDFDEFAULT = 0

Property(S): PDF_OLD = 0

Property(S): FDF_OLD = 0

Property(S): XFDF_OLD = 0

Property(S): PPDF_OLD = 0

Property(S): INSTALLSOURCE_OLD_64B = 0

Property(S): INSTALLSOURCE_OLD_32B = 0

Property(S): NPR_INSTALLED = 0

Property(S): DT_SHORTCUT = 1

Property(S): BOXDISABLED = #0

Property(S): DROPBOXDISABLED = #0

Property(S): ONEDRIVEDISABLED = #0

Property(S): GOOGLEDRIVEDISABLED = #0

Property(S): NPDEFAULTVIEWER = 1

Property(S): NPDEFAULTVIEWER_32B = -1

Property(S): NPBROWSERPLUGIN = 1

Property(S): NPBROWSERPLUGIN_32B = -1

Property(S): OFFICEADDINS = 1

Property(S): OFFICEADDINS_32B = -1

Property(S): NETFRAMEWORK40CLIENT = #1

Property(S): NPSERIAL = DEMO

Property(S): NPSERIAL_32B = DEMO

Property(S): LAUNCHAPPONEXIT = 1

Property(S): APPLICATIONFOLDER = C:\Program Files\Nitro\Pro 11

Property(S): SystemFolder = C:\WINDOWS\SysWOW64\

Property(S): WixUIRMOption = UseRM

Property(S): WIXUI_INSTALLDIR = APPLICATIONFOLDER

Property(S): ALLUSERS = 1

Property(S): WORDEXE = 0

Property(S): ARPNOMODIFY = 1

Property(S): ARPINSTALLLOCATION = C:\Program Files\Nitro\Pro 11

Property(S): CMDLINE_NPDEFAULTVIEWER = 1

Property(S): CMDLINE_NPBROWSERPLUGIN = 1

Property(S): CMDLINE_OFFICEADDINS = 1

Property(S): CMDLINE_NPSERIAL = DEMO

Property(S): ProgramFiles64Folder = C:\Program Files\

Property(S): ProgramFilesFolder = C:\Program Files (x86)\

Property(S): CommonFiles64Folder = C:\Program Files\Common Files\

Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\

Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

Property(S): DesktopFolder = C:\Users\Public\Desktop\

Property(S): System64Folder = C:\WINDOWS\system32\

Property(S): CommonAppDataFolder = C:\ProgramData\

Property(S): VersionNT = 603

Property(S): MSIDEPLOYMENTCOMPLIANT = 1

Property(S): ARPCOMMENTS = Create, convert and edit PDF documents by using Nitro Pro.

Property(S): ARPCONTACT = Technical Support

Property(S): ARPPRODUCTICON = Professional.ico

Property(S): ARPHELPLINK = http://nitropdf.zendesk.com/forums

Property(S): ARPURLINFOABOUT = https://www.gonitro.com/support/nitro-pro

Property(S): ARPURLUPDATEINFO = https://www.gonitro.com/support/downloads

Property(S): NP_PDF = NitroPDF.Document.11

Property(S): NP_FDF = NitroPDF.FDFDoc.11

Property(S): NP_XFDF = NitroPDF.XFDFDoc.11

Property(S): NP_PPDF = NitroPDF.PPDFDoc.11

Property(S): CloseProcess = BrCtrlCntr

Property(S): CloseProcessName = Brother Control Center

Property(S): MainProcess = NitroPDF

Property(S): MODIFYSOURCELIST = 1

Property(S): BurnInstallerGUID = 0

Property(S): WORDEXE_X86 = 0

Property(S): WORDEXE_X64 = 0

Property(S): INSTALL_PRINTER_DRIVER = 1

Property(S): Manufacturer = Nitro

Property(S): ProductCode = {ADC36FA0-52D2-46CB-8D3E-84D7F162652B}

Property(S): ProductLanguage = 1033

Property(S): ProductName = Nitro Pro

Property(S): ProductVersion = 11.0.7.425

Property(S): ApplicationFolderName = Nitro\Pro 11

Property(S): WixAppFolder = WixPerMachineFolder

Property(S): DefaultUIFont = WixUI_Font_Normal

Property(S): WixUI_Mode = Advanced

Property(S): ANALYTICSDISABLED = 0

Property(S): ErrorDialog = ErrorDlg

Property(S): AGREEMENT_MSG_BEGIN = By clicking 'Install' I agree to the [License_URL]

Property(S): OpenFeedback = http://www.gonitro.com/services/linkredirector.aspx?lr_loc=en&lr_src=burn&lr_prod=Professional&lr_name=feedback&prodver=11.0.7.425&installsource=burn

Property(S): PROXYSERVER = 0

Property(S): PROXYUSER = 0

Property(S): PROXYPASS = 0

Property(S): MAXCPUCOREUTILIZATION = 0

Property(S): ACCOUNTENABLE = 0

Property(S): WORKSITEENABLEOPEN = 0

Property(S): WORKSITEENABLESAVE = 0

Property(S): CLOUDENABLE = 1

Property(S): AdminProperties = ACCOUNTENABLE;ANALYTICSDISABLED;CLOUDENABLE;NP_FDF;NP_PDF;NP_PPDF;NP_XFDF;NPBROWSERPLUGIN;NPBROWSERPLUGIN_32B;NPDEFAULTVIEWER;NPDEFAULTVIEWER_32B;NPSERIAL;NPSERIAL_32B;OFFICEADDINS;OFFICEADDINS_32B;WORKSITEENABLEOPEN;WORKSITEENABLESAVE

Property(S): SecureCustomProperties = ACCOUNTENABLE;ANALYTICSDISABLED;APPLICATION_FOLDER;APPLICATION_VERSION;BOXDISABLED;CLOUDENABLE;DROPBOXDISABLED;DT_SHORTCUT;FDF_OLD;FDFDEFAULT;GOOGLEDRIVEDISABLED;INSTALL_PRINTER_DRIVER;INSTALLSOURCE_OLD_32B;INSTALLSOURCE_OLD_64B;MAXCPUCOREUTILIZATION;NETFRAMEWORK20;NETFRAMEWORK40CLIENT;NP_FDF;NP_PDF;NP_PPDF;NP_XFDF;NPBROWSERPLUGIN;NPBROWSERPLUGIN_32B;NPDEFAULTVIEWER;NPDEFAULTVIEWER_32B;NPR_INSTALLED;NPSERIAL;NPSERIAL_32B;OFFICEADDINS;OFFICEADDINS_32B;ONEDRIVEDISABLED;PDF_OLD;PDFDEFAULT;PPDF_OLD;PPDFDEFAULT;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED;WORDEXE;WORDEXE_X64;WORDEXE_X86;WORKSITEENABLEOPEN;WORKSITEENABLESAVE;XFDF_OLD;XFDFDEFAULT

Property(S): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\WINDOWS\SysWOW64\

Property(S): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable

Property(S): System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\WINDOWS\system32\

Property(S): WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\WINDOWS\

Property(S): DirectoryTable100_amd64.BFF61907_AA2D_3A26_8666_98D956A62ABC = DirectoryTable

Property(S): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\WINDOWS\system32\

Property(S): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable

Property(S): INSTALLSOURCE = retail

Property(S): MsiLogFileLocation = C:\Users\JohnK\AppData\Local\Temp\Nitro_Pro_20180619114216_0_NitroInstallationPackageId_x64_en.log

Property(S): PackageCode = {2E5136C8-9B9E-4634-9668-8F7DBF71B9ED}

Property(S): ProductState = -1

Property(S): PackagecodeChanging = 1

Property(S): ARPSYSTEMCOMPONENT = 1

Property(S): MSIFASTINSTALL = 7

Property(S): INSTALLLANGUAGE = en

Property(S): REBOOT = ReallySuppress

Property(S): CURRENTDIRECTORY = C:\Users\JohnK\Downloads

Property(S): CLIENTUILEVEL = 3

Property(S): MSICLIENTUSESEXTERNALUI = 1

Property(S): CLIENTPROCESSID = 11180

Property(S): MsiRestartManagerSessionKey = d7f40bc78ff9c2449ef4791916342f5e

Property(S): VersionDatabase = 405

Property(S): VersionMsi = 5.00

Property(S): VersionNT64 = 603

Property(S): WindowsBuild = 9600

Property(S): ServicePackLevel = 0

Property(S): ServicePackLevelMinor = 0

Property(S): MsiNTProductType = 1

Property(S): WindowsFolder = C:\WINDOWS\

Property(S): WindowsVolume = C:\

Property(S): RemoteAdminTS = 1

Property(S): TempFolder = C:\Users\JohnK\AppData\Local\Temp\

Property(S): AppDataFolder = C:\Users\JohnK\AppData\Roaming\

Property(S): FavoritesFolder = C:\Users\JohnK\Favorites\

Property(S): NetHoodFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

Property(S): PersonalFolder = C:\Users\JohnK\Documents\

Property(S): PrintHoodFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

Property(S): RecentFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Recent\

Property(S): SendToFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\SendTo\

Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

Property(S): LocalAppDataFolder = C:\Users\JohnK\AppData\Local\

Property(S): MyPicturesFolder = C:\Users\JohnK\Pictures\

Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

Property(S): FontsFolder = C:\WINDOWS\Fonts\

Property(S): GPTSupport = 1

Property(S): OLEAdvtSupport = 1

Property(S): ShellAdvtSupport = 1

Property(S): MsiAMD64 = 6

Property(S): Msix64 = 6

Property(S): Intel = 6

Property(S): PhysicalMemory = 8117

Property(S): VirtualMemory = 7624

Property(S): AdminUser = 1

Property(S): MsiTrueAdminUser = 1

Property(S): LogonUser = JohnK

Property(S): UserSID = S-1-5-21-3321165586-546727867-3249251667-6254

Property(S): UserLanguageID = 3081

Property(S): ComputerName = DADI-SI5-25

Property(S): SystemLanguageID = 2057

Property(S): ScreenX = 1024

Property(S): ScreenY = 768

Property(S): CaptionHeight = 19

Property(S): BorderTop = 1

Property(S): BorderSide = 1

Property(S): MsiTabletPC = 1

Property(S): TextHeight = 16

Property(S): TextInternalLeading = 3

Property(S): ColorBits = 32

Property(S): TTCSupport = 1

Property(S): Time = 11:43:33

Property(S): Date = 19/06/2018

Property(S): MsiNetAssemblySupport = 4.7.3056.0

Property(S): MsiWin32AssemblySupport = 6.3.17134.1

Property(S): RedirectedDllSupport = 2

Property(S): MsiRunningElevated = 1

Property(S): Privileged = 1

Property(S): DATABASE = C:\WINDOWS\Installer\45c07.msi

Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi

Property(S): UILevel = 2

Property(S): MsiUISourceResOnly = 1

Property(S): ACTION = INSTALL

Property(S): ROOTDRIVE = C:\

Property(S): CostingComplete = 0

MSI (s) (20:F8) [11:43:33:905]: Note: 1: 1708

MSI (s) (20:F8) [11:43:33:905]: Product: Nitro Pro -- Installation failed.

 

MSI (s) (20:F8) [11:43:33:905]: Windows Installer installed the product. Product Name: Nitro Pro. Product Version: 11.0.7.425. Product Language: 1033. Manufacturer: Nitro. Installation success or error status: 1603.

 

MSI (s) (20:F8) [11:43:33:936]: Deferring clean up of packages/files, if any exist

MSI (s) (20:F8) [11:43:33:936]: MainEngineThread is returning 1603

MSI (s) (20:94) [11:43:33:936]: RESTART MANAGER: Session closed.

MSI (s) (20:94) [11:43:33:936]: No System Restore sequence number for this installation.

=== Logging stopped: 19/06/2018  11:43:33 ===

MSI (s) (20:94) [11:43:33:936]: User policy value 'DisableRollback' is 0

MSI (s) (20:94) [11:43:33:936]: Machine policy value 'DisableRollback' is 0

MSI (s) (20:94) [11:43:33:936]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (20:94) [11:43:33:936]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (20:94) [11:43:33:936]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (20:94) [11:43:33:936]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (20:94) [11:43:33:936]: Destroying RemoteAPI object.

MSI (s) (20:C0) [11:43:33:936]: Custom Action Manager thread ending.

MSI (c) (AC:EC) [11:43:33:936]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (AC:EC) [11:43:33:936]: MainEngineThread is returning 1603

=== Verbose logging stopped: 19/06/2018  11:43:33 ===

 

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  • Official Nitronaut
Allain Umailin

Allain Umailin

Posted
  • Official Nitronaut
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Hello @John Kelly,

Thank you for reaching out to us through our Community Forums and we apologize for the inconvenience this has caused.

Kindly visit this article and follow the steps to address this issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 4 weeks later...
Hadi

Hadi

Posted
Posted
On 6/20/2018 at 12:05 AM, AllainU said:

Hello @John Kelly,

Thank you for reaching out to us through our Community Forums and we apologize for the inconvenience this has caused.

Kindly visit this article and follow the steps to address this issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Thank you very much in advance and I am looking forward to hearing back from you. 

Hi,

I'm having the same problem, yes, I used MS Office that is pre installed with Windows 10. I have tried the solutions in the link above, but still cant install Nitro PDF 11 pro. Is there anything else that can be done?

Thanks!

Hadi 

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Allain Umailin

Allain Umailin

Posted
  • Official Nitronaut
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Hello @Hadi,

Thank you for reaching out to us through our Community Forums!

Please respond to the PM that I just sent you.

Cheers!

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