John Kelly Posted June 19, 2018 Report Share Posted June 19, 2018 Trying to install nitro pro 11 on a new device, receiving error message nitro pro has failed. I have already run the clean up tool rebooted deleted files from temp file rebooted painstakingly cleared registry as local admin (3 entries presenter error when deleting) deleted download files still get the same issues have spent many frustrating hours on this today please help!! LOG file below === Verbose logging started: 19/06/2018 11:43:32 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\JohnK\AppData\Local\Temp\{de07c799-4e51-4d4e-8337-37fd24d1ae8d}\.be\nitro_pro11.exe === MSI (c) (AC:EC) [11:43:32:765]: Resetting cached policy values MSI (c) (AC:EC) [11:43:32:765]: Machine policy value 'Debug' is 0 MSI (c) (AC:EC) [11:43:32:765]: ******* RunEngine: ******* Product: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi ******* Action: ******* CommandLine: ********** MSI (c) (AC:EC) [11:43:32:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (AC:EC) [11:43:32:765]: Grabbed execution mutex. MSI (c) (AC:EC) [11:43:32:827]: Cloaking enabled. MSI (c) (AC:EC) [11:43:32:827]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (AC:EC) [11:43:32:827]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (20:94) [11:43:32:827]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi MSI (s) (20:94) [11:43:32:827]: Grabbed execution mutex. MSI (s) (20:F8) [11:43:32:843]: Resetting cached policy values MSI (s) (20:F8) [11:43:32:843]: Machine policy value 'Debug' is 0 MSI (s) (20:F8) [11:43:32:843]: ******* RunEngine: ******* Product: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi ******* Action: ******* CommandLine: ********** MSI (s) (20:F8) [11:43:32:843]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (20:F8) [11:43:32:843]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (s) (20:F8) [11:43:32:843]: SRSetRestorePoint skipped for this transaction. MSI (s) (20:F8) [11:43:32:859]: File will have security applied from OpCode. MSI (s) (20:F8) [11:43:32:937]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi' against software restriction policy MSI (s) (20:F8) [11:43:32:937]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi has a digital signature MSI (s) (20:F8) [11:43:33:608]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi is permitted to run at the 'unrestricted' authorization level. MSI (s) (20:F8) [11:43:33:608]: MSCOREE not loaded loading copy from system32 MSI (s) (20:F8) [11:43:33:624]: End dialog not enabled MSI (s) (20:F8) [11:43:33:624]: Original package ==> C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi MSI (s) (20:F8) [11:43:33:624]: Package we're running from ==> C:\WINDOWS\Installer\45c07.msi MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: Compatibility mode property overrides found. MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: looking for appcompat database entry with ProductCode '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'. MSI (s) (20:F8) [11:43:33:640]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'TransformsSecure' is 0 MSI (s) (20:F8) [11:43:33:702]: User policy value 'TransformsAtSource' is 0 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisablePatch' is 0 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'AllowLockdownPatch' is 0 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableLUAPatching' is 0 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (s) (20:F8) [11:43:33:702]: APPCOMPAT: looking for appcompat database entry with ProductCode '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}'. MSI (s) (20:F8) [11:43:33:702]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (20:F8) [11:43:33:702]: Transforms are not secure. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\JohnK\AppData\Local\Temp\Nitro_Pro_20180619114216_0_NitroInstallationPackageId_x64_en.log'. MSI (s) (20:F8) [11:43:33:702]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 APPLICATIONFOLDER=C:\Program Files\Nitro\Pro 11 NPDEFAULTVIEWER=1 NPBROWSERPLUGIN=1 OFFICEADDINS=1 InstallLanguage=en INSTALLSOURCE=retail ANALYTICSDISABLED=0 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\JohnK\Downloads CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=11180 MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{2E5136C8-9B9E-4634-9668-8F7DBF71B9ED}'. MSI (s) (20:F8) [11:43:33:702]: Product Code passed to Engine.Initialize: '' MSI (s) (20:F8) [11:43:33:702]: Product Code from property table before transforms: '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}' MSI (s) (20:F8) [11:43:33:702]: Product Code from property table after transforms: '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}' MSI (s) (20:F8) [11:43:33:702]: Product not registered: beginning first-time install MSI (s) (20:F8) [11:43:33:702]: Product {ADC36FA0-52D2-46CB-8D3E-84D7F162652B} is not managed. MSI (s) (20:F8) [11:43:33:702]: MSI_LUA: Credential prompt not required, user is an admin MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (s) (20:F8) [11:43:33:702]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (s) (20:F8) [11:43:33:702]: User policy value 'SearchOrder' is 'nmu' MSI (s) (20:F8) [11:43:33:702]: Adding new sources is allowed. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (s) (20:F8) [11:43:33:702]: Package name extracted from package path: 'nitro_pro11_ba_x64.msi' MSI (s) (20:F8) [11:43:33:702]: Package to be registered: 'nitro_pro11_ba_x64.msi' MSI (s) (20:F8) [11:43:33:702]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableMsi' is 0 MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (20:F8) [11:43:33:702]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (20:F8) [11:43:33:702]: Product installation will be elevated because user is admin and product is being installed per-machine. MSI (s) (20:F8) [11:43:33:702]: Running product '{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}' with elevated privileges: Product is assigned. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding APPLICATIONFOLDER property. Its value is 'C:\Program Files\Nitro\Pro 11'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying NPDEFAULTVIEWER property. Its current value is '-1'. Its new value: '1'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying NPBROWSERPLUGIN property. Its current value is '-1'. Its new value: '1'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying OFFICEADDINS property. Its current value is '-1'. Its new value: '1'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding INSTALLLANGUAGE property. Its value is 'en'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Modifying INSTALLSOURCE property. Its current value is 'burn'. Its new value: 'retail'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\JohnK\Downloads'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'. MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '11180'. MSI (s) (20:F8) [11:43:33:702]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0 MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'd7f40bc78ff9c2449ef4791916342f5e'. MSI (s) (20:F8) [11:43:33:702]: RESTART MANAGER: Session opened. MSI (s) (20:F8) [11:43:33:702]: TRANSFORMS property is now: MSI (s) (20:F8) [11:43:33:702]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'. MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Favorites MSI (s) (20:F8) [11:43:33:702]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Documents MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Recent MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\SendTo MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Templates MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Local MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Pictures MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Start Menu MSI (s) (20:F8) [11:43:33:718]: SHELL32::SHGetFolderPath returned: C:\Users\JohnK\Desktop MSI (s) (20:F8) [11:43:33:733]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (s) (20:F8) [11:43:33:733]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (s) (20:F8) [11:43:33:733]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (s) (20:F8) [11:43:33:733]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (20:F8) [11:43:33:733]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\45c07.msi'. MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi'. MSI (s) (20:F8) [11:43:33:733]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (s) (20:F8) [11:43:33:733]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (s) (20:F8) [11:43:33:733]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (20:F8) [11:43:33:733]: Machine policy value 'DisableRollback' is 0 MSI (s) (20:F8) [11:43:33:733]: User policy value 'DisableRollback' is 0 MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (s) (20:F8) [11:43:33:733]: PROPERTY CHANGE: Adding MsiUISourceResOnly property. Its value is '1'. === Logging started: 19/06/2018 11:43:33 === MSI (s) (20:F8) [11:43:33:733]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (s) (20:F8) [11:43:33:733]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'. MSI (s) (20:F8) [11:43:33:749]: Doing action: INSTALL Action start 11:43:33: INSTALL. MSI (s) (20:F8) [11:43:33:749]: Running ExecuteSequence MSI (s) (20:F8) [11:43:33:749]: Doing action: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C property. Its value is 'C:\WINDOWS\system32\'. Action start 11:43:33: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. MSI (s) (20:F8) [11:43:33:749]: Doing action: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC Action ended 11:43:33: System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\WINDOWS\system32\'. Action start 11:43:33: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. MSI (s) (20:F8) [11:43:33:749]: Doing action: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC Action ended 11:43:33: System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC property. Its value is 'C:\WINDOWS\'. Action start 11:43:33: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. MSI (s) (20:F8) [11:43:33:749]: Doing action: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA Action ended 11:43:33: WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA property. Its value is 'C:\WINDOWS\SysWOW64\'. Action start 11:43:33: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. MSI (s) (20:F8) [11:43:33:749]: Doing action: SetARPINSTALLLOCATION Action ended 11:43:33: SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding ARPINSTALLLOCATION property. Its value is 'C:\Program Files\Nitro\Pro 11'. Action start 11:43:33: SetARPINSTALLLOCATION. MSI (s) (20:F8) [11:43:33:749]: Doing action: FindRelatedProducts Action ended 11:43:33: SetARPINSTALLLOCATION. Return value 1. Action start 11:43:33: FindRelatedProducts. MSI (s) (20:F8) [11:43:33:749]: Doing action: BROWSERPLUGINSaveCmdLine Action ended 11:43:33: FindRelatedProducts. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPBROWSERPLUGIN property. Its value is '1'. Action start 11:43:33: BROWSERPLUGINSaveCmdLine. MSI (s) (20:F8) [11:43:33:749]: Doing action: DEFAULTVIEWERSaveCmdLine Action ended 11:43:33: BROWSERPLUGINSaveCmdLine. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPDEFAULTVIEWER property. Its value is '1'. Action start 11:43:33: DEFAULTVIEWERSaveCmdLine. MSI (s) (20:F8) [11:43:33:749]: Doing action: OFFICEADDINSSaveCmdLine Action ended 11:43:33: DEFAULTVIEWERSaveCmdLine. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_OFFICEADDINS property. Its value is '1'. Action start 11:43:33: OFFICEADDINSSaveCmdLine. MSI (s) (20:F8) [11:43:33:749]: Doing action: SaveCmdLine_NPSERIAL Action ended 11:43:33: OFFICEADDINSSaveCmdLine. Return value 1. MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Adding CMDLINE_NPSERIAL property. Its value is 'DEMO'. Action start 11:43:33: SaveCmdLine_NPSERIAL. MSI (s) (20:F8) [11:43:33:749]: Doing action: AppSearch Action ended 11:43:33: SaveCmdLine_NPSERIAL. Return value 1. Action start 11:43:33: AppSearch. MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying PDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.Document.DC'. MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying FDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.FDFDoc'. MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: PROPERTY CHANGE: Modifying XFDFDEFAULT property. Its current value is '0'. Its new value: 'AcroExch.XFDFDoc'. MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\.ppdf 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.pdf\old 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.fdf\old 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.xfdf\old 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\classes\NitroPDF.ppdf\old 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\Settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\Settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NitroPDF.exe 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:749]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0\settings 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\NET Framework Setup\NDP\v2.0.50727 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding NETFRAMEWORK40CLIENT property. Its value is '#1'. MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\11.0 3: 2 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (s) (20:F8) [11:43:33:765]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Nitro\Pro\11.0 3: 2 MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetNPBROWSERPLUGIN (condition is false) MSI (s) (20:F8) [11:43:33:765]: Doing action: BROWSERPLUGINSetFromCmdLine Action ended 11:43:33: AppSearch. Return value 1. Action start 11:43:33: BROWSERPLUGINSetFromCmdLine. MSI (s) (20:F8) [11:43:33:765]: Skipping action: BROWSERPLUGINClearCheckbox (condition is false) MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetNPDEFAULTVIEWER (condition is false) MSI (s) (20:F8) [11:43:33:765]: Doing action: DEFAULTVIEWERSetFromCmdLine Action ended 11:43:33: BROWSERPLUGINSetFromCmdLine. Return value 1. Action start 11:43:33: DEFAULTVIEWERSetFromCmdLine. MSI (s) (20:F8) [11:43:33:765]: Skipping action: DEFAULTVIEWERClearCheckbox (condition is false) MSI (s) (20:F8) [11:43:33:765]: Doing action: LaunchConditions Action ended 11:43:33: DEFAULTVIEWERSetFromCmdLine. Return value 1. Action start 11:43:33: LaunchConditions. MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetOFFICEADDINS (condition is false) MSI (s) (20:F8) [11:43:33:765]: Doing action: OFFICEADDINSSetFromCmdLine Action ended 11:43:33: LaunchConditions. Return value 1. Action start 11:43:33: OFFICEADDINSSetFromCmdLine. MSI (s) (20:F8) [11:43:33:765]: Skipping action: OFFICEADDINSClearCheckbox (condition is false) MSI (s) (20:F8) [11:43:33:765]: Skipping action: SetFromCmdLine_NPSERIAL (condition is false) MSI (s) (20:F8) [11:43:33:765]: Doing action: ValidateProductID Action ended 11:43:33: OFFICEADDINSSetFromCmdLine. Return value 1. Action start 11:43:33: ValidateProductID. MSI (s) (20:F8) [11:43:33:765]: Doing action: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC Action ended 11:43:33: ValidateProductID. Return value 1. Action start 11:43:33: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. MSI (s) (20:F8) [11:43:33:765]: Doing action: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC Action ended 11:43:33: CA_WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1. Action start 11:43:33: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. MSI (s) (20:F8) [11:43:33:765]: Doing action: CostInitialize Action ended 11:43:33: CA_System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC. Return value 1. MSI (s) (20:F8) [11:43:33:765]: Machine policy value 'MaxPatchCacheSize' is 10 MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'. MSI (s) (20:F8) [11:43:33:765]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'. MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: Patch MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: MsiPatchHeaders MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: __MsiPatchFileList MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2228 2: 3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: Patch Action start 11:43:33: CostInitialize. MSI (s) (20:F8) [11:43:33:765]: Doing action: FileCost Action ended 11:43:33: CostInitialize. Return value 1. MSI (s) (20:F8) [11:43:33:765]: Note: 1: 2205 2: 3: MsiAssembly Action start 11:43:33: FileCost. MSI (s) (20:F8) [11:43:33:765]: Doing action: NitroCA_GetOfficeBinaryType Action ended 11:43:33: FileCost. Return value 1. MSI (s) (20:88) [11:43:33:765]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI5FA1.tmp, Entrypoint: GetOfficeBinaryType MSI (s) (20:C0) [11:43:33:765]: Generating random cookie. MSI (s) (20:C0) [11:43:33:765]: Created Custom Action Server with PID 10768 (0x2A10). MSI (s) (20:E0) [11:43:33:796]: Running as a service. MSI (s) (20:E0) [11:43:33:796]: Hello, I'm your 64bit Impersonated custom action server. Action start 11:43:33: NitroCA_GetOfficeBinaryType. SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI5FA1.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType CA GetOfficeBinaryType: Begin CA GetOfficeBinaryType: API function GetBinaryType failed CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 11:43:33: NitroCA_GetOfficeBinaryType. Return value 3. Action ended 11:43:33: INSTALL. Return value 3. Property(S): UpgradeCode = {709C6481-3F19-4EDD-A5FF-DDF7F755C563} Property(S): PDFDEFAULT = AcroExch.Document.DC Property(S): FDFDEFAULT = AcroExch.FDFDoc Property(S): XFDFDEFAULT = AcroExch.XFDFDoc Property(S): PPDFDEFAULT = 0 Property(S): PDF_OLD = 0 Property(S): FDF_OLD = 0 Property(S): XFDF_OLD = 0 Property(S): PPDF_OLD = 0 Property(S): INSTALLSOURCE_OLD_64B = 0 Property(S): INSTALLSOURCE_OLD_32B = 0 Property(S): NPR_INSTALLED = 0 Property(S): DT_SHORTCUT = 1 Property(S): BOXDISABLED = #0 Property(S): DROPBOXDISABLED = #0 Property(S): ONEDRIVEDISABLED = #0 Property(S): GOOGLEDRIVEDISABLED = #0 Property(S): NPDEFAULTVIEWER = 1 Property(S): NPDEFAULTVIEWER_32B = -1 Property(S): NPBROWSERPLUGIN = 1 Property(S): NPBROWSERPLUGIN_32B = -1 Property(S): OFFICEADDINS = 1 Property(S): OFFICEADDINS_32B = -1 Property(S): NETFRAMEWORK40CLIENT = #1 Property(S): NPSERIAL = DEMO Property(S): NPSERIAL_32B = DEMO Property(S): LAUNCHAPPONEXIT = 1 Property(S): APPLICATIONFOLDER = C:\Program Files\Nitro\Pro 11 Property(S): SystemFolder = C:\WINDOWS\SysWOW64\ Property(S): WixUIRMOption = UseRM Property(S): WIXUI_INSTALLDIR = APPLICATIONFOLDER Property(S): ALLUSERS = 1 Property(S): WORDEXE = 0 Property(S): ARPNOMODIFY = 1 Property(S): ARPINSTALLLOCATION = C:\Program Files\Nitro\Pro 11 Property(S): CMDLINE_NPDEFAULTVIEWER = 1 Property(S): CMDLINE_NPBROWSERPLUGIN = 1 Property(S): CMDLINE_OFFICEADDINS = 1 Property(S): CMDLINE_NPSERIAL = DEMO Property(S): ProgramFiles64Folder = C:\Program Files\ Property(S): ProgramFilesFolder = C:\Program Files (x86)\ Property(S): CommonFiles64Folder = C:\Program Files\Common Files\ Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\ Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(S): DesktopFolder = C:\Users\Public\Desktop\ Property(S): System64Folder = C:\WINDOWS\system32\ Property(S): CommonAppDataFolder = C:\ProgramData\ Property(S): VersionNT = 603 Property(S): MSIDEPLOYMENTCOMPLIANT = 1 Property(S): ARPCOMMENTS = Create, convert and edit PDF documents by using Nitro Pro. Property(S): ARPCONTACT = Technical Support Property(S): ARPPRODUCTICON = Professional.ico Property(S): ARPHELPLINK = http://nitropdf.zendesk.com/forums Property(S): ARPURLINFOABOUT = https://www.gonitro.com/support/nitro-pro Property(S): ARPURLUPDATEINFO = https://www.gonitro.com/support/downloads Property(S): NP_PDF = NitroPDF.Document.11 Property(S): NP_FDF = NitroPDF.FDFDoc.11 Property(S): NP_XFDF = NitroPDF.XFDFDoc.11 Property(S): NP_PPDF = NitroPDF.PPDFDoc.11 Property(S): CloseProcess = BrCtrlCntr Property(S): CloseProcessName = Brother Control Center Property(S): MainProcess = NitroPDF Property(S): MODIFYSOURCELIST = 1 Property(S): BurnInstallerGUID = 0 Property(S): WORDEXE_X86 = 0 Property(S): WORDEXE_X64 = 0 Property(S): INSTALL_PRINTER_DRIVER = 1 Property(S): Manufacturer = Nitro Property(S): ProductCode = {ADC36FA0-52D2-46CB-8D3E-84D7F162652B} Property(S): ProductLanguage = 1033 Property(S): ProductName = Nitro Pro Property(S): ProductVersion = 11.0.7.425 Property(S): ApplicationFolderName = Nitro\Pro 11 Property(S): WixAppFolder = WixPerMachineFolder Property(S): DefaultUIFont = WixUI_Font_Normal Property(S): WixUI_Mode = Advanced Property(S): ANALYTICSDISABLED = 0 Property(S): ErrorDialog = ErrorDlg Property(S): AGREEMENT_MSG_BEGIN = By clicking 'Install' I agree to the [License_URL] Property(S): OpenFeedback = http://www.gonitro.com/services/linkredirector.aspx?lr_loc=en&lr_src=burn&lr_prod=Professional&lr_name=feedback&prodver=11.0.7.425&installsource=burn Property(S): PROXYSERVER = 0 Property(S): PROXYUSER = 0 Property(S): PROXYPASS = 0 Property(S): MAXCPUCOREUTILIZATION = 0 Property(S): ACCOUNTENABLE = 0 Property(S): WORKSITEENABLEOPEN = 0 Property(S): WORKSITEENABLESAVE = 0 Property(S): CLOUDENABLE = 1 Property(S): AdminProperties = ACCOUNTENABLE;ANALYTICSDISABLED;CLOUDENABLE;NP_FDF;NP_PDF;NP_PPDF;NP_XFDF;NPBROWSERPLUGIN;NPBROWSERPLUGIN_32B;NPDEFAULTVIEWER;NPDEFAULTVIEWER_32B;NPSERIAL;NPSERIAL_32B;OFFICEADDINS;OFFICEADDINS_32B;WORKSITEENABLEOPEN;WORKSITEENABLESAVE Property(S): SecureCustomProperties = ACCOUNTENABLE;ANALYTICSDISABLED;APPLICATION_FOLDER;APPLICATION_VERSION;BOXDISABLED;CLOUDENABLE;DROPBOXDISABLED;DT_SHORTCUT;FDF_OLD;FDFDEFAULT;GOOGLEDRIVEDISABLED;INSTALL_PRINTER_DRIVER;INSTALLSOURCE_OLD_32B;INSTALLSOURCE_OLD_64B;MAXCPUCOREUTILIZATION;NETFRAMEWORK20;NETFRAMEWORK40CLIENT;NP_FDF;NP_PDF;NP_PPDF;NP_XFDF;NPBROWSERPLUGIN;NPBROWSERPLUGIN_32B;NPDEFAULTVIEWER;NPDEFAULTVIEWER_32B;NPR_INSTALLED;NPSERIAL;NPSERIAL_32B;OFFICEADDINS;OFFICEADDINS_32B;ONEDRIVEDISABLED;PDF_OLD;PDFDEFAULT;PPDF_OLD;PPDFDEFAULT;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED;WORDEXE;WORDEXE_X64;WORDEXE_X86;WORKSITEENABLEOPEN;WORKSITEENABLESAVE;XFDF_OLD;XFDFDEFAULT Property(S): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\WINDOWS\SysWOW64\ Property(S): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable Property(S): System64Folder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\WINDOWS\system32\ Property(S): WindowsFolder_amd64_VC.BFF61907_AA2D_3A26_8666_98D956A62ABC = C:\WINDOWS\ Property(S): DirectoryTable100_amd64.BFF61907_AA2D_3A26_8666_98D956A62ABC = DirectoryTable Property(S): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\WINDOWS\system32\ Property(S): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable Property(S): INSTALLSOURCE = retail Property(S): MsiLogFileLocation = C:\Users\JohnK\AppData\Local\Temp\Nitro_Pro_20180619114216_0_NitroInstallationPackageId_x64_en.log Property(S): PackageCode = {2E5136C8-9B9E-4634-9668-8F7DBF71B9ED} Property(S): ProductState = -1 Property(S): PackagecodeChanging = 1 Property(S): ARPSYSTEMCOMPONENT = 1 Property(S): MSIFASTINSTALL = 7 Property(S): INSTALLLANGUAGE = en Property(S): REBOOT = ReallySuppress Property(S): CURRENTDIRECTORY = C:\Users\JohnK\Downloads Property(S): CLIENTUILEVEL = 3 Property(S): MSICLIENTUSESEXTERNALUI = 1 Property(S): CLIENTPROCESSID = 11180 Property(S): MsiRestartManagerSessionKey = d7f40bc78ff9c2449ef4791916342f5e Property(S): VersionDatabase = 405 Property(S): VersionMsi = 5.00 Property(S): VersionNT64 = 603 Property(S): WindowsBuild = 9600 Property(S): ServicePackLevel = 0 Property(S): ServicePackLevelMinor = 0 Property(S): MsiNTProductType = 1 Property(S): WindowsFolder = C:\WINDOWS\ Property(S): WindowsVolume = C:\ Property(S): RemoteAdminTS = 1 Property(S): TempFolder = C:\Users\JohnK\AppData\Local\Temp\ Property(S): AppDataFolder = C:\Users\JohnK\AppData\Roaming\ Property(S): FavoritesFolder = C:\Users\JohnK\Favorites\ Property(S): NetHoodFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(S): PersonalFolder = C:\Users\JohnK\Documents\ Property(S): PrintHoodFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(S): RecentFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\Recent\ Property(S): SendToFolder = C:\Users\JohnK\AppData\Roaming\Microsoft\Windows\SendTo\ Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(S): LocalAppDataFolder = C:\Users\JohnK\AppData\Local\ Property(S): MyPicturesFolder = C:\Users\JohnK\Pictures\ Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(S): FontsFolder = C:\WINDOWS\Fonts\ Property(S): GPTSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): ShellAdvtSupport = 1 Property(S): MsiAMD64 = 6 Property(S): Msix64 = 6 Property(S): Intel = 6 Property(S): PhysicalMemory = 8117 Property(S): VirtualMemory = 7624 Property(S): AdminUser = 1 Property(S): MsiTrueAdminUser = 1 Property(S): LogonUser = JohnK Property(S): UserSID = S-1-5-21-3321165586-546727867-3249251667-6254 Property(S): UserLanguageID = 3081 Property(S): ComputerName = DADI-SI5-25 Property(S): SystemLanguageID = 2057 Property(S): ScreenX = 1024 Property(S): ScreenY = 768 Property(S): CaptionHeight = 19 Property(S): BorderTop = 1 Property(S): BorderSide = 1 Property(S): MsiTabletPC = 1 Property(S): TextHeight = 16 Property(S): TextInternalLeading = 3 Property(S): ColorBits = 32 Property(S): TTCSupport = 1 Property(S): Time = 11:43:33 Property(S): Date = 19/06/2018 Property(S): MsiNetAssemblySupport = 4.7.3056.0 Property(S): MsiWin32AssemblySupport = 6.3.17134.1 Property(S): RedirectedDllSupport = 2 Property(S): MsiRunningElevated = 1 Property(S): Privileged = 1 Property(S): DATABASE = C:\WINDOWS\Installer\45c07.msi Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{ADC36FA0-52D2-46CB-8D3E-84D7F162652B}v11.0.7.425\nitro_pro11_ba_x64.msi Property(S): UILevel = 2 Property(S): MsiUISourceResOnly = 1 Property(S): ACTION = INSTALL Property(S): ROOTDRIVE = C:\ Property(S): CostingComplete = 0 MSI (s) (20:F8) [11:43:33:905]: Note: 1: 1708 MSI (s) (20:F8) [11:43:33:905]: Product: Nitro Pro -- Installation failed. MSI (s) (20:F8) [11:43:33:905]: Windows Installer installed the product. Product Name: Nitro Pro. Product Version: 11.0.7.425. Product Language: 1033. Manufacturer: Nitro. Installation success or error status: 1603. MSI (s) (20:F8) [11:43:33:936]: Deferring clean up of packages/files, if any exist MSI (s) (20:F8) [11:43:33:936]: MainEngineThread is returning 1603 MSI (s) (20:94) [11:43:33:936]: RESTART MANAGER: Session closed. MSI (s) (20:94) [11:43:33:936]: No System Restore sequence number for this installation. === Logging stopped: 19/06/2018 11:43:33 === MSI (s) (20:94) [11:43:33:936]: User policy value 'DisableRollback' is 0 MSI (s) (20:94) [11:43:33:936]: Machine policy value 'DisableRollback' is 0 MSI (s) (20:94) [11:43:33:936]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (20:94) [11:43:33:936]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (20:94) [11:43:33:936]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (20:94) [11:43:33:936]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (20:94) [11:43:33:936]: Destroying RemoteAPI object. MSI (s) (20:C0) [11:43:33:936]: Custom Action Manager thread ending. MSI (c) (AC:EC) [11:43:33:936]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (AC:EC) [11:43:33:936]: MainEngineThread is returning 1603 === Verbose logging stopped: 19/06/2018 11:43:33 === Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 19, 2018 Official Nitronaut Report Share Posted June 19, 2018 Hello @John Kelly, Thank you for reaching out to us through our Community Forums and we apologize for the inconvenience this has caused. Kindly visit this article and follow the steps to address this issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
John Kelly Posted June 22, 2018 Author Report Share Posted June 22, 2018 Allain, You are a super star... Thank you !!!! Link to comment Share on other sites More sharing options...
Hadi Posted July 16, 2018 Report Share Posted July 16, 2018 On 6/20/2018 at 12:05 AM, AllainU said: Hello @John Kelly, Thank you for reaching out to us through our Community Forums and we apologize for the inconvenience this has caused. Kindly visit this article and follow the steps to address this issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Thank you very much in advance and I am looking forward to hearing back from you. Hi, I'm having the same problem, yes, I used MS Office that is pre installed with Windows 10. I have tried the solutions in the link above, but still cant install Nitro PDF 11 pro. Is there anything else that can be done? Thanks! Hadi Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 16, 2018 Official Nitronaut Report Share Posted July 16, 2018 Hello @Hadi, Thank you for reaching out to us through our Community Forums! Please respond to the PM that I just sent you. Cheers! Link to comment Share on other sites More sharing options...
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