Gary Connolly Posted June 26, 2018 Report Share Posted June 26, 2018 I purchased Nitro Pro 11 with support and software assurance in Feb 2018. I installed Nitro 12 Pro and tried activating it with the license I received for Nitro 11 pro since software assurance is supposed to allow the upgrade. When attempting to activate Nitro 12 I receive an error telling me the license is for a different version of Nitro and not allowed for version 12. I opened a ticket via the support portal and received an email back telling me I did not have a VIP support subscription and to look at the knowledge base and communities. What's the point in paying for a product with support and upgrades if you don't get either. I have been using Nitro for years but this new way of providing support and licensing is making me what to look at other product options. I'm now stuck on a trial version of Nitro 12. Not good. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 26, 2018 Official Nitronaut Report Share Posted June 26, 2018 Hello @Gary Connolly, Thanks for posting on our community forums! I already responded to the support ticket you submitted today to address your concern. Cheers and sorry for the inconvenience this has caused. Link to comment Share on other sites More sharing options...
Gary Connolly Posted June 26, 2018 Author Report Share Posted June 26, 2018 Thank you AllainU, I followed the instructions in the email you sent me and everything is good again. Thanks for your quick response, i really appreciate it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 26, 2018 Official Nitronaut Report Share Posted June 26, 2018 Hello @Gary Connolly, It was my pleasure to assist you. In case you need help in the future, you can log a ticket using the following link: https://www.gonitro.com/support/ticket Thanks for choosing Nitro Pro! Link to comment Share on other sites More sharing options...
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