Jump to content

Nitro 12 (paid) wont install on PC, trail wont instll on laptop


pdort
 Share

Recommended Posts

Hi, 2 issues Nitro 12 (paid in May) wont install on my PC, it will download, (done this many times) but it wont progress to the installation phase. Nitro 10 is running OK.

Also downloaded (many times also) a trail but it would not in install on laptop either. Tried from both Berlin and Sydney

Both machines running on Win 10. Regards Paul

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @pdort,

Thanks for posting on our Community Forums!

I apologize for the inconvenience this has caused. 

Please use our official downloads page to install Nitro Pro 12:

https://www.gonitro.com/nps/product-details/downloads

Also, when you are doing a reinstall, before you download a new installer, it is important that you delete all Nitro Pro installers in your Downloads folder because we noticed that if you are saving all the installers you download in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder, and may pick-up one of the older builds instead of the new one.

Use this installer for both your machines and let me know how it goes.

Cheers.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.