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scan to PDF using document feeder


JPF
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I am able to scan to PDF using the flatbed. However when it comes to using the document feeder it will feed the documents and show the green bar and when it finishes, the screen disappears. Tried reinstalling the trial version, not able to get the document feeder to work with Nitro. Printer is office Jet Pro 7740. Need to see if this works before buying. 

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  • Official Nitronaut
Allain Umailin

Hello @JPF,

Thanks for posting on our community forums!

Please note that this is a limitation with Nitro Pro and an internal case has been created for this while our Product & Engineering team are still investigating.

At the moment, we cannot provide a time frame when it would be addressed and hopefully it will be fixed in one of our future releases.

Rest assured, all updates will be available on this page: https://www.gonitro.com/nps/product-details/downloads

And the updated build here: https://www.gonitro.com/nps/product-details/downloads

Please check for updates on those pages above from time to time.

As a work-around, continue using your flat-bed scanner.

Thank you and I hope this helps!

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Ok, I'll pass on purchasing the product - I found out I will have to pay for updates even though the known issues prevent us from performing normal day to day tasks. Sad to see that you charge for fixing issues that buyers don't discover until after they have paid for the software.

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