mistertee 0 Report post Posted June 27, 2018 Hello, I purchased software assurance with V11 with the understanding that this would allow me to upgrade to V12 at no additional cost. Earlier today I sent a support request but received an automated reply stating that because I do not have "VIP access" I would need to work my issue through the forum. Really? Can somebody please let me know how to go about resolving my inquiry? Thank you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 27, 2018 Hello @mistertee, Thanks for posting on our community forums! I already responded to the support ticket you submitted. Cheers! Share this post Link to post Share on other sites
