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Installing and activating Nitro Pro 12


billbeardslee
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billbeardslee

Received note with download link for Pro 12 along with my serial number.

I click on the link and get a blank screen. Have numerous times since May.

I cannot find any info on how to get the download for install. July 9 it says I can no longer download.

Please help.

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  • Official Nitronaut
Allain Umailin

Hello @billbeardslee,

Thanks for posting on our community forums!

Unfortunately, there has been an issue with the Nitro Pro 12 installer we sent out to customers who purchased the upgrade during our pre-release campaign. With this, we want to apologize for any inconvenience this has caused.

To download your Nitro Pro 12, please use these direct links instead:
x32 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Before you upgrade to Nitro Pro 12, please remember that this build installs over your existing Nitro Pro so take note of the following:
a. Back-up your stamps/QuickSigns by referring to this article:
http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

b. Your Quick Access Toolbar (QAT) will not be migrated. Refer to this article to recreate them: http://kb.gonitro.com/knowledgebase#/search/qat/000001989

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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Same problem here. I tried all of the installation links, including the ones in Allain's post above, and for the life of me can't get Nitro Pro 12 installed. The Nitro installer goes through the whole process, and then at the end says that Nitro Pro Installation Has Failed. 

When I try to submit a ticket, it says that my serial number is not valid.

The first few times I tried to register for the forum, it threw an error and wouldn't let me open an account.

Please help me install this thing or give me a refund.

 

Thanks!

Jer

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Allain Umailin

Hello @FinTechJer,

Thanks for your patience.

Let us try some troubleshooting by referring to these steps:
1. Make sure MS Office is already installed on your machine before running the installation.
2. If it's already installed, run a repair of your MS Office (Setting > Apps or Control Panel > Programs and Features) and run NET Framework Repair Tool. You can download this tool from this page: ttps://www.microsoft.com/en-au/download/details.aspx?id=30135
3. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.
4. Turn-off the antivirus (refer to your vendors KnowledgeBase site) and your Windows Defender by referring to this article: https://www.wikihow.com/Turn-Off-Windows-Defender-in-Windows-10

5. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

6. Extract the utility to the desktop (it doesn't always run from the zip)
7. Run the utility then reboot your machine.
8. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change.
9. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem and make sure the value "NtfsDisable8dot3NameCreation" is equal to 0 (This indicates that short file name creation is enabled). A value of 1 indicates that this functionality is disabled.
10. Reboot the machine again after above changes in the registries.
11. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.
12. Reinstall your Nitro Pro 12 using below direct links:
x32 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x64.msi

13. Activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number.

Thank you and I look forward to hearing back from you.

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FinTechJer

I was able to get it to work with the command prompt instructions. However, I think that the post should be updated to let you know that some of those steps could take several minutes to complete. The first time that I ran the commands, I thought that the system was frozen or had an error. It just turns out that it needs a few minutes to process a couple of those steps.

 

Thanks for your help!

 

Jer

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