Splash screen badly rendered in v12

[Rob Nicholson]

Decided to trial v12 (clients uses v11 at moment) and the splash screen doesn't render cleanly:

https://www.dropbox.com/s/b33q4bx84rharxe/splash1.png?dl=0

BTW - how do you attach screenshots here?

[Kelvin B. Villarin]

Hi @Rob Nicholson,

Thanks for posting on our Community Forums!

Please try these steps:

1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro 11) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

I hope this helps.

There should be an option on the bottom portion of the comment field. 

[Rob Nicholson]

I don't see any options about attaching files - this is what I see:

https://www.dropbox.com/s/63knbr3zojqdphl/attach1.png?dl=0

Cheers, Rob.

[Rob Nicholson]

As for DPI settings, they make no difference. This is what I've changed them to:

https://www.dropbox.com/s/0hl1ntfsi1w0vla/dpi1.png?dl=0

BTW - I'm doing this testing in a VMware virtual machine where the screen resolution is 1916 x 927 (nice and weird due to other screen real estate). The scaling factor is 150%. I'll try switching to full screen and changing DPI to 100%.

[Rob Nicholson]

Any chance we can have a fix for this? My client doesn't have automatic deployment tools so has to install software themselves. It makes it very hard when they can't see the buttons on this first prompt!

 

 

[Rob Nicholson]

PS. I mentioned earlier that this problem occurred on a virtual machine. That last screenshot is from a Lenovo Thinkpad E480.