Joy Posted July 2, 2018 Report Share Posted July 2, 2018 I am editing graphics in a PDF file. It keep crashing, what can I do? Should I switch back to Adobe??!!! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 2, 2018 Official Nitronaut Report Share Posted July 2, 2018 Hello @Joy, Thanks for posting on our community forums! Are you still using Nitro Pro 9? I asked because upon checking our records using your email address, I can only see a Nitro Pro 9 that you purchased last 10/23/2014. If this is correct, please be informed that we no longer support the version of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend you to upgrade to Nitro Pro 12. But if you purchased newer version of Nitro Pro using a different email address, kindly PM it to me so I could check our records. Otherwise, be aware that there are several reasons for a crash, such as: -Not enough memory upon executing the process. -Not enough space on the machine for the output file. -Particular section of the PDF that causes a timeout issue or loops. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Joy Posted July 5, 2018 Author Report Share Posted July 5, 2018 I'm using Nitro 11. This happened before so I upgraded from 9 to 11. My computer has Intel Core i5-7400 CPU @ 2.40 Ghz and 12 GB ram installed, using Windows 10. When I was processing the document, I only have Nitro and Chrome opened. So, how many ram I need to make sure that no crashing happen? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 5, 2018 Official Nitronaut Report Share Posted July 5, 2018 Hello @Joy, Thanks for your response. I sent you a PM to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.