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Why Nitro keep crashing?!


Joy
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  • Official Nitronaut
Allain Umailin

Hello @Joy,

Thanks for posting on our community forums!

Are you still using Nitro Pro 9? I asked because upon checking our records using your email address, I can only see a Nitro Pro 9 that you purchased last 10/23/2014.

If this is correct, please be informed that we no longer support the version of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend you to upgrade to Nitro Pro 12.

But if you purchased newer version of Nitro Pro using a different email address, kindly PM it to me so I could check our records. Otherwise, be aware that there are several reasons for a crash, such as:
-Not enough memory upon executing the process.
-Not enough space on the machine for the output file.
-Particular section of the PDF that causes a timeout issue or loops.

Thanks for choosing Nitro Pro and I hope this helps!

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I'm using Nitro 11. This happened before so I upgraded from 9 to 11. 

My computer has Intel Core i5-7400 CPU @ 2.40 Ghz and 12 GB ram installed, using Windows 10. When I was processing the document, I only have Nitro and Chrome opened. So, how many ram I need to make sure that no crashing happen?

 

 

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  • Official Nitronaut
Allain Umailin

Hello @Joy,

Thanks for your response.

I sent you a PM to ask for more information.

Cheers!

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