Jump to content

Documents keep converting to a bitmap


ktelfer
 Share

Recommended Posts

I am trying to convert documents from a PDF to word, however Nitro Pro keeps converting to a bitmap, which is not what I am after.  Nitro Pro worked perfectly up to a couple of weeks ago.  Can you please provide me with some advice on how to rectify this, thank you

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @ktelfer,

Thanks for posting on our Community Forums!

I have a few questions for you:

1. Are you trying to convert scanned PDF documents to Word? 

2. Which specific build of Nitro are you using?
This can be found by opening Nitro > Help > About Nitro Pro. It will look something like 10.x.x.x

3. If you are seeing any error messages, could you please take a screenshot for us?
This will help if you are not sure how:
http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

4. Which version of Microsoft Word are you using?

Looking forward to hearing back from you.

Link to comment
Share on other sites

Hi Kelvin,

1. Yes they are scanned documents.

2. Nitro Pro build - 7.5.0.27

3. Unable to attach screenshot, Message reads: 'Error description: File conversation has failed due to an internal error' and Warning: The selected PDF file contains scanned pages that will appear as a bitmap images in the converted PDF file.

4. Microsoft Word 2007

Thank you ?

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @ktelfer,

Before continuing I should let you know that we no longer support Nitro Pro 7 or older.

It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

If you prefer to keep using Nitro Pro 7, I recommend doing a fresh install and download the latest Nitro Pro 7 version here: 

http://kb.gonitro.com/knowledgebase#/search/retail/000001632

I hope this helps. 

Link to comment
Share on other sites

Hi Kelvin,

Thank you for your help, I have reinstalled the program again.

Can you please advise how much it would cost to upgrade from the Nitro Pro 7 to the latest version

Link to comment
Share on other sites

  • 4 weeks later...

Hi Kelvin,

I am trying to upgrade/purchase the Nitro Pro 11 as per your link below, however I am unable to click on the $79.99 product it is displaying.

I have put in my current serial no. and have been advised that I am are not eligible for discounts, however I am happy to pay $79.99 for Nitro Pro 11 or older.

Look forward to hearing you.

Kim

Link to comment
Share on other sites

  • 2 months later...

Hi,

I am about to purchase the latest Nitro Pro programme and I am wondering if you can please answer the following question.

We currently have a lot of paper based material which we would like to scan and then be able to convert these documents to a word document.

Does the new Nitro Pro suite allow for scanned documents to be converted to word documents.

Thank you for your help.

Kim

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @ktelfer,

Thanks for your patience and I trust your doing great today!

The answer is yes. Using your Nitro Pro, you can scan your documents by going to Home tab > PDF > From Scanner.

Once the PDF file is created, you can go to Convert tab > To Word to convert the scanned documents to MS Word documents.

Thanks for choosing Nitro Pro and I hope this helps!

Link to comment
Share on other sites

Hi Allain,

Thank you for your reply.

I purchased the Nitro Pro 12 yesterday.  We are extremely happy with our Nitro Pro 7 so we are looking forward to what new features are on the 12.

Hope you have a lovely day ?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.