TD99 0 Report post Posted July 3, 2018 I had a problem and had to reinstall a backup disk image from a date prior to installing Nitro Pro. Now I cannot activate it as I was not aware it had to be deactivated before the reinstall. The activation help portal responds with "Please enter a valid serial number" although I have checked and enter the serial number supplied with purchase and which worked before. What now? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 3, 2018 Hello @TD99, Thank you for posting on our Community Forums! I have sent a direct message to you regarding this. Please check it and let me know if you get any other issues. Cheers! Share this post Link to post Share on other sites
TD99 0 Report post Posted July 3, 2018 Hello Leslie, Thanks for quick response, but you reset/sent me the serial no for V10 which does not work for the V12 upgrade I bought on June 20 via your site, which went via Cleverbridge shop. I need the serial no for V12 to be reset I guess. But why is it not found in the activation portal? Trevor Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 6, 2018 Hello @TD99, I sent you another direct message. Thanks! Share this post Link to post Share on other sites
TD99 0 Report post Posted July 6, 2018 Problem solved? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 9, 2018 That is great to hear! Should you need further assistance, please don't hesitate to reach out again! Share this post Link to post Share on other sites
