Trevor Dawkins Posted July 3, 2018 Report Share Posted July 3, 2018 I had a problem and had to reinstall a backup disk image from a date prior to installing Nitro Pro. Now I cannot activate it as I was not aware it had to be deactivated before the reinstall. The activation help portal responds with "Please enter a valid serial number" although I have checked and enter the serial number supplied with purchase and which worked before. What now? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 3, 2018 Official Nitronaut Report Share Posted July 3, 2018 Hello @TD99, Thank you for posting on our Community Forums! I have sent a direct message to you regarding this. Please check it and let me know if you get any other issues. Cheers! Link to comment Share on other sites More sharing options...
Trevor Dawkins Posted July 3, 2018 Author Report Share Posted July 3, 2018 Hello Leslie, Thanks for quick response, but you reset/sent me the serial no for V10 which does not work for the V12 upgrade I bought on June 20 via your site, which went via Cleverbridge shop. I need the serial no for V12 to be reset I guess. But why is it not found in the activation portal? Trevor Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 6, 2018 Official Nitronaut Report Share Posted July 6, 2018 Hello @TD99, I sent you another direct message. Thanks! Link to comment Share on other sites More sharing options...
Trevor Dawkins Posted July 6, 2018 Author Report Share Posted July 6, 2018 Problem solved? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 9, 2018 Official Nitronaut Report Share Posted July 9, 2018 That is great to hear! Should you need further assistance, please don't hesitate to reach out again! Link to comment Share on other sites More sharing options...
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