Lyn Posted July 6, 2018 Report Share Posted July 6, 2018 I purchased the productivity suite with VIP Access but when i try to get email support I'm told I'm not a VIP ?? Not sure why i paid the extra when it hasn't helped me get assistance. I've sent an email asking for this to be fixed, along with a copy of my invoice to prove i've paid the extra for VIP access. MY PROBLEM: ever since i switched over to gonitro and stopped using Adobe, my laptop has just about ground to a halt. The simplest tasks are locking my computer down, and creating a nightmare for me. I need some support to find out if this is going to be the way my laptop is going to operate with gonitro, and if that is the case i would like to request a full refund so that i can go back to using adobe and have less wasted time rebooting and waiting for my laptop to start working again when it freezes. v.v.frustrated! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 6, 2018 Official Nitronaut Report Share Posted July 6, 2018 Hello @Lyn, Thank you for reaching out to us through our Community Forums! Since you purchased Nitro VIP Access, I've created a support ticket on your behalf. I'll be waiting for your response through the case. We apologize for the inconvenience this has caused. Link to comment Share on other sites More sharing options...
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