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New user - need help


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I purchased the productivity suite with VIP Access but when i try to get email support I'm told I'm not a VIP ??  Not sure why i paid the extra when it hasn't helped me get assistance.

I've sent an email asking for this to be fixed, along with a copy of my invoice to prove i've paid the extra for VIP access.

MY PROBLEM: ever since i switched over to gonitro and stopped using Adobe, my laptop has just about ground to a halt. The simplest tasks are locking my computer down, and creating a nightmare for me. I need some support to find out if this is going to be the way my laptop is going to operate with gonitro, and if that is the case i would like to request a full refund so that i can go back to using adobe and have less wasted time rebooting and waiting for my laptop to start working again when it freezes.




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  • Official Nitronaut
Allain Umailin

Hello @Lyn,

Thank you for reaching out to us through our Community Forums!

Since you purchased Nitro VIP Access, I've created a support ticket on your behalf.

I'll be waiting for your response through the case.

We apologize for the inconvenience this has caused.

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