Don@ NY 0 Report post Posted July 9, 2018 Have tried to download as directed, but at 1bout 15% cownload it says another program needs to close. No other program is open. It references BrCtrlCntr.exe Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 10, 2018 Hello @Don@ NY, Thank you for reaching out to us through our Community Forums! To address this issue, kindly refer to this article: http://kb.gonitro.com/knowledgebase#/search/brother/000001907 Cheers! Share this post Link to post Share on other sites
