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Nitro 12 installation


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I have an email from Nitro saying I am entitled to an upgrade to Nitro 12 (free) but when I put in my Nitro 11 serial number it states I must pay.  How do I resolve this?

Also, I installed Nitro 12 and it now doesn't allow me access to Nitro 11.  Nitro 12 is in trial mode currently, help...


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