MJB Posted July 13, 2018 Report Share Posted July 13, 2018 I am a software assurance customer. I have multiple emails from Nitro stating that Nitro 12 is coming and I would be provided with V12 free as part of my subscription. When I try to upgrade I am required to pay $121. So what is going on? I can't contact Nitro Support because the system doesn't recognize my serial no and I keep getting referred to the FAQ, so I have to hope that someone from Nitro reads this and can do something. Not very happy Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 13, 2018 Official Nitronaut Report Share Posted July 13, 2018 Hello @MJB, Thank you for reaching out to us through our Community Forums! I sent you a PM to address your concern. Cheers! Link to comment Share on other sites More sharing options...
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