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I am a software assurance customer.  I have multiple emails from Nitro stating that Nitro 12 is coming and I would be provided with V12 free as part of my subscription.  When I try to upgrade I am required to pay $121.  So what is going on?  I can't contact Nitro Support because the system doesn't recognize my serial no and I keep getting referred to the FAQ, so I have to hope that someone from Nitro reads this and can do something.  Not very happy

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  • Official Nitronaut
Allain Umailin

Hello @MJB,

Thank you for reaching out to us through our Community Forums!

I sent you a PM to address your concern.


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