MJB 0 Report post Posted July 13, 2018 I am a software assurance customer. I have multiple emails from Nitro stating that Nitro 12 is coming and I would be provided with V12 free as part of my subscription. When I try to upgrade I am required to pay $121. So what is going on? I can't contact Nitro Support because the system doesn't recognize my serial no and I keep getting referred to the FAQ, so I have to hope that someone from Nitro reads this and can do something. Not very happy Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 13, 2018 Hello @MJB, Thank you for reaching out to us through our Community Forums! I sent you a PM to address your concern. Cheers! Share this post Link to post Share on other sites
