richard@clariclegal.co.uk Posted July 16, 2018 Report Share Posted July 16, 2018 When I try to upgrade, I click on the link and enter the serial number. A message pops up: ‘Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.’ When I click on deactivate, a message comes up ‘Please select devices to deactivate’. How do I do this? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 16, 2018 Official Nitronaut Report Share Posted July 16, 2018 Hello @richard@clariclegal.co.uk, Thank you for reaching out to us through our Community Forums! I believe you're deactivating using our Activation Portal. Could you please PM me the serial number that you entered? I need that information so I can replicate it on my end. Cheers! Link to comment Share on other sites More sharing options...
richard@clariclegal.co.uk Posted July 16, 2018 Author Report Share Posted July 16, 2018 Hi 234600-xxxxxx-xxxxxx Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 16, 2018 Official Nitronaut Report Share Posted July 16, 2018 Hi @richard@clariclegal.co.uk, Thanks for this information. Please be informed that I was able to replicate the message you're receiving. Before continuing, you haven't activated on any machines so could you please explain why you want to deactivate? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
richard@clariclegal.co.uk Posted July 17, 2018 Author Report Share Posted July 17, 2018 I paid to upgrade from Nitro Pro 9 to Nitro Pro 12 several months ago. I am just trying to to get it to work and that was the link I was given. It seemed strange to me that it was asking me to deactivate in order to order activate my licence but all I did was follow instructions! If I have to activate on machines, how do I do it!!?? You have told me not to post sensitive information on the forum but the email you sent is from a 'noreply' address. You also say you have sent it 'PM'. What does that mean? Is there any chance we could speak on the phone to get this sorted? Please give me what I paid for or give me a refund. Thank you Link to comment Share on other sites More sharing options...
richard@clariclegal.co.uk Posted July 17, 2018 Author Report Share Posted July 17, 2018 I have managed to get it sorted by an IT colleague. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.