Nitro not responding

[Nick in Qld]

Using Nitro pro 11.0.3.173

Windows 10 16GB RAM

Nitro hangs indefinitely when i open a PDF.

 

[Allain Umailin]

Hello @Nick in Qld,

Thank you for reaching out to us through our Community Forums!

Since you're still using an older build of Nitro Pro 11,  let us try some troubleshooting by updating to the latest build. Kindly refer to below steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 11.0.8.470 using offline installers:
64-bit http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
32-bit http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[Nick in Qld]

Hi @AllainU thank you - i followed that to the letter and get "Nitro Pro Setup Wizard ended prematurely".

Nick

[Allain Umailin]

Hello @Nick in Qld,

Thanks for getting back to me!

I sent you a PM with new steps to follow to address this new error message.

Thanks for choosing Nitro Pro and I hope this helps!