Nick in Qld Posted July 17, 2018 Report Share Posted July 17, 2018 Using Nitro pro 11.0.3.173 Windows 10 16GB RAM Nitro hangs indefinitely when i open a PDF. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 17, 2018 Official Nitronaut Report Share Posted July 17, 2018 Hello @Nick in Qld, Thank you for reaching out to us through our Community Forums! Since you're still using an older build of Nitro Pro 11, let us try some troubleshooting by updating to the latest build. Kindly refer to below steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 6. Download and install Nitro Pro 11.0.8.470 using offline installers: 64-bit http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 32-bit http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 7. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Nick in Qld Posted July 24, 2018 Author Report Share Posted July 24, 2018 Hi @AllainU thank you - i followed that to the letter and get "Nitro Pro Setup Wizard ended prematurely". Nick Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 24, 2018 Official Nitronaut Report Share Posted July 24, 2018 Hello @Nick in Qld, Thanks for getting back to me! I sent you a PM with new steps to follow to address this new error message. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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