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message "Nitro Pro Setup Wizard has failed"


PVI
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I'm trying to download 11, but am getting the message "Nitro Pro Setup Wizard has failed" which prevents installation. I don't remember if I deactivated on my old computer, please help.

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  • Official Nitronaut
Leslie Villarin

Helo @PVI,

Thank you for posting on our Community Forums!

While each case is different there are a few suggestions that the you can perform to rectify this issue: 

  1. Clear the Temp folder. 
  2. Use the clean-up utility  http://install.nitropdf.com/support/downloads/cleanup.zip 
    NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671
  3. Reboot the machine. 
  4. Manually check for left over registries from Nitro Pro. 
  5. Use the latest installers from here: https://www.gonitro.com/nps/product-details/downloads (Scroll down for the Nitro Pro 11 installers)

I hope this helps!

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Rex McKellar

I paid for Nitro Pro 11 before I attempted to download it and have never been able to download it. I keep getting the "Nitro Pro setup wizard has failed" error message. I was told I would get a fix but never have.

I am trying another computer but now cannot find Nitro Pro 11 to download, only Nitro Pro 12, which downloads and installs but will not recognize my serial number.

Have I just wasted a bunch of money???

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Rex McKellar

Hello Leslie V,

Can you send me a link to where I can download Nitro Pro 11. I can download Nitro Pro 12 but the serial number doesn't work with it.

Regards

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Hi @Leslie V.,

I tried the suggestions you recommended however the installer is still failing in the same manner.

Additionally, noting that Office integration was causing the issue, I tried to install Nitro without the add-ins to the same outcome.

Thanks

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Leslie Villarin

Hello @rexmckar,

You can get the installers here, scroll down for the Nitro Pro 11 installers: https://www.gonitro.com/nps/product-details/downloads 

On 7/21/2018 at 8:34 AM, rexmckar said:

Hello Leslie V,

Can you send me a link to where I can download Nitro Pro 11. I can download Nitro Pro 12 but the serial number doesn't work with it.

Regards

 

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