Upgrade from Nitro 11 to 12

[DennisW 0]

Hi there,

one of our customers owns several NitroPDF licenses.
After checking the serial numbers on the website, we received the following messages:
Your business license is eligible for a free upgrade to Nitro Pro 12 – please contact your IT department or your Nitro account manager
However, when trying to install version 12, we were unable to activate the license.

I have already send a E-Mail about this problem on Monday to the E-Mail adress, which is behind the above link "account manager".

Unfortunately, I have not received any answer yet.
 

I would be very happy about a positive answer.

Thank you very much.

 

[AllainU 0]

Hello @DennisW,

Thank you for reaching out to us through our Community Forums!

To further assist you with concern, I sent you a PM to ask for more information.

Cheers!

[AllainU 0]

Hello @DennisW,

Thanks for providing those information.

To further assist you, I have created a support ticket on your behalf.

Cheers!