DennisW Posted July 18, 2018 Report Share Posted July 18, 2018 Hi there, one of our customers owns several NitroPDF licenses. After checking the serial numbers on the website, we received the following messages: Your business license is eligible for a free upgrade to Nitro Pro 12 – please contact your IT department or your Nitro account managerHowever, when trying to install version 12, we were unable to activate the license. I have already send a E-Mail about this problem on Monday to the E-Mail adress, which is behind the above link "account manager". Unfortunately, I have not received any answer yet. I would be very happy about a positive answer. Thank you very much. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 18, 2018 Official Nitronaut Report Share Posted July 18, 2018 Hello @DennisW, Thank you for reaching out to us through our Community Forums! To further assist you with concern, I sent you a PM to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 19, 2018 Official Nitronaut Report Share Posted July 19, 2018 Hello @DennisW, Thanks for providing those information. To further assist you, I have created a support ticket on your behalf. Cheers! Link to comment Share on other sites More sharing options...
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