Robbin Menu Blank

[Leviathane]

Good Day;

I installed NitroPDF on Monday and everything worked great.

Yesterday I started NitroPro and my ribbon menu was empty and had no tool buttons on it.

I uninstalled Nitro and reinstalled it and the menu was back.

Today I went to use NtiroPDF pro and the menu was blank again, and this time the tool bar remained blank even after uninstalling/ reinstalling it.

Any help would be appreciated as I would like to continue using the product.

A picture of my ribbon menu can be found at the following link;

https://1drv.ms/u/s!Aki0PrnY3FYofHl8ySIAbbq4GsE

Thank you

Levi

 

[Allain Umailin]

Hello @Leviathane,

Thank you for reaching out to us through our Community Forums!

I sent you a PM to ask for more information.

Cheers!

[Allain Umailin]

Hello @Leviathane,

Thank you for providing those information.

Let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces.
6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

7. Download and install Nitro Pro 12.0.0.112 using offline installers:
x32 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

8. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Thanks for choosing Nitro Pro and I hope this helps!