Jump to content

Nitro Pro Uninstall

Shauna Watt

Recommended Posts

Shauna Watt

Since Nitro Pro 12 stopped being able to convert files for me today I ran a repair. The repair got to 99% and then after one hour did not finish so I stopped it. I then decided to uninstall and re-install the software to get a clean version. The uninstall also does not work I manage 15% completion and after another hour no more progress. I also cannot use Nitro Pro right now.

Also, I purchased VIP Support a few months ago when I upgraded to version 12 but the Nitro site will not let me raise a ticket - what's with that accepting my money for direct support but not providing it!



Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @Shauna Watt,

Thanks for posting on our Community Forums!

My apologies for the inconvenience. I was able to verify that you have VIP Support. I have now fixed our records to reflect the correct subscription.

I've created a ticket on your behalf and provided the next troubleshooting steps.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.