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Nitro Pro Uninstall


Shauna Watt
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Shauna Watt

Since Nitro Pro 12 stopped being able to convert files for me today I ran a repair. The repair got to 99% and then after one hour did not finish so I stopped it. I then decided to uninstall and re-install the software to get a clean version. The uninstall also does not work I manage 15% completion and after another hour no more progress. I also cannot use Nitro Pro right now.

Also, I purchased VIP Support a few months ago when I upgraded to version 12 but the Nitro site will not let me raise a ticket - what's with that accepting my money for direct support but not providing it!

thanks

Shauna

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  • Official Nitronaut
Kelvin B. Villarin

Hi @Shauna Watt,

Thanks for posting on our Community Forums!

My apologies for the inconvenience. I was able to verify that you have VIP Support. I have now fixed our records to reflect the correct subscription.

I've created a ticket on your behalf and provided the next troubleshooting steps.

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