Shauna Watt 0 Report post Posted July 19, 2018 Since Nitro Pro 12 stopped being able to convert files for me today I ran a repair. The repair got to 99% and then after one hour did not finish so I stopped it. I then decided to uninstall and re-install the software to get a clean version. The uninstall also does not work I manage 15% completion and after another hour no more progress. I also cannot use Nitro Pro right now. Also, I purchased VIP Support a few months ago when I upgraded to version 12 but the Nitro site will not let me raise a ticket - what's with that accepting my money for direct support but not providing it! thanks Shauna Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 19, 2018 Hi @Shauna Watt, Thanks for posting on our Community Forums! My apologies for the inconvenience. I was able to verify that you have VIP Support. I have now fixed our records to reflect the correct subscription. I've created a ticket on your behalf and provided the next troubleshooting steps. Share this post Link to post Share on other sites
