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Never Received Activation


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A client of mine purchased Nitro after using the trial at my recommendation.  After purchasing the software we waited a few days but never received an email for activation not did the software change its status from trial.  I checked spam filter and junk mail and was unable to find any trace of an email.  I emailed them as well as calling a support number I found.  I never heard back.  That was a few months ago.  

Hoping a support rep can look into this and get us the activation needed.  Can provide bank account showing debit. 



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  • Official Nitronaut
Allain Umailin

Hello @Tobinc,

Thank you for reaching out to us through our Community Forums!

A support ticket was create for your client to address this issue.


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