rdhughbank 0 Report post Posted July 20, 2018 After installing over v.11, when I attempt to open a .pdf document Nitro gives me a message that "! A later version of Nitro Pro is already installed" and below that, "Finish." What must I do to be able to open a .pdf document? Share this post Link to post Share on other sites
rdhughbank 0 Report post Posted July 20, 2018 Hi, I purchased Nitro Pro yesterday but didn't realize there was no effective support (except this forum) if you don't buy VIP access. I bought Premium Support and thought that would do the job. Obviously, it does not. Can VIP access be added? If so how? Thanks, Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 20, 2018 Hello @rdhughbank, Thank you for reaching out to us through our Community Forums! Since you purchased VIP Access with Premium Support, I've created a support ticket on your behalf. I'll be waiting for your response through the support case. Cheers! Share this post Link to post Share on other sites
