Chuck Posted July 23, 2018 Report Share Posted July 23, 2018 I have been running V11 on a machine that crashed and is inaccessible. I would like to reinstall on another machine. I downloaded the free version hoping I could use my key to activate it but the trial version is V12 and won't let me use a V11 key. How should I handle this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 23, 2018 Official Nitronaut Report Share Posted July 23, 2018 Hello @Chuck, Thank you for reaching out to us through our Community Forums! I believe you have received the error '-22 Error Wrong License Number'. This means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro 12 on your computer and install Nitro Pro 11. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer then reboot the machine. 2. Download your Nitro Pro from these link/s: x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Chuck Posted July 24, 2018 Author Report Share Posted July 24, 2018 That did the trick. Thanks! Link to comment Share on other sites More sharing options...
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