Alp Isin Posted July 24, 2018 Report Share Posted July 24, 2018 Trying to save a file as PDF. The printer disappeared from the list. Can't seem to find the printer using Add a printer > Local Printer. The OS is Windows 7 pro and Nitro is pro version 9.0. Link to comment Share on other sites More sharing options...
Davemms Posted July 24, 2018 Report Share Posted July 24, 2018 I have the same problem, installed a fresh copy of Windows 10 with Nitro 8 & now I can't print to PDF anymore? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 25, 2018 Official Nitronaut Report Share Posted July 25, 2018 Hi @Alp Isin and @Davemms, Thanks for posting on our Community Forums! I need to let you know that we no longer support Nitro Pro 9 and 8. They have been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy#sunsetPolicy If you prefer to keep using your version, I recommend uninstalling your copy and reinstalling using the installers from the link below. This will ensure that you're on the latest build of your version and re-introduce the Nitro PDF Creator. http://kb.gonitro.com/knowledgebase#/search/retail/000001632 I hope this helps. Cheers! Link to comment Share on other sites More sharing options...
Davemms Posted July 25, 2018 Report Share Posted July 25, 2018 Hi Kelvin, Thanks for the help, unfortunately that didn't fix the problem which is a bit annoying. I understand older products aren't supported anymore but is this issue fixed in the latest updates? Is there an install for Nitro PDF Creator separately? Cheers, Dave Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 25, 2018 Official Nitronaut Report Share Posted July 25, 2018 Hi @Davemms, Please try both methods found on this link: http://kb.gonitro.com/knowledgebase#/search/creator/000001584 Note: in your case for method 2, By default its C:\Program Files\Nitro\Pro 8 Please let me know if this doesn't work for you. Link to comment Share on other sites More sharing options...
Davemms Posted July 25, 2018 Report Share Posted July 25, 2018 Hi Kelvin, Neither method worked, I got the error message "Installation of the printer driver failed" Cheers Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 25, 2018 Official Nitronaut Report Share Posted July 25, 2018 Hi @Davemms, Thanks for your response. With their updates, Microsoft has changed the way the 'Print Spooler' works and the PDF Creator built into Nitro Pro 8 may not work properly, though other functions should remain usable.If I may suggest, here are several options:1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/support/upgrade2. You could install Nitro Pro 11 or 12 as a trial (alongside your current installation), just to use the PDF creator.The Creator will remain after the trial has finished: https://www.gonitro.com/nps/product-details/downloads3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/I hope this helps! Link to comment Share on other sites More sharing options...
Davemms Posted July 25, 2018 Report Share Posted July 25, 2018 Hi Kelvin, Thanks heaps, I downloaded the trial version of Pro 12 & its fixed the problem. I'll have a play & maybe it will convince me to upgrade! Have a great day! Link to comment Share on other sites More sharing options...
Alp Isin Posted July 25, 2018 Author Report Share Posted July 25, 2018 Hi @Kelvin V., The issue was fixed by downloading Nitro 11 pro. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 9, 2018 Official Nitronaut Report Share Posted August 9, 2018 Hi @Davemms and @Alp Isin Awesome! I'm so glad to hear that! Cheers! Link to comment Share on other sites More sharing options...
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