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Nitro 12 Upgrade


Mase Sul
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Hello.

Paid for the update. Cannot install v12, it fails at 11%. Cannot uninstall v11. 

Deleted the temp folder, deleted the instal.exe from the download folder.

Been waiting for solution by reading the forums, none have worked.

Please help

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  • Official Nitronaut
Allain Umailin

Hello @Mase Sul,

Thank you for reaching out to us through our Community Forums!

Kindly uninstall traces of Nitro Pro from your machine using MS FixIt:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After this process, reboot your machine. Then download your Nitro Pro 12 using below direct links instead:
x32 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1200112/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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  • Official Nitronaut
Allain Umailin

Hello @Mase Sul,

I'm glad you were able to install your Nitro Pro 12.

With regards to the fuzzy issue and if are using Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

But if you have Windows 7 and options are grayed-out, please refer to this MS article. Please note that this will impact ALL applications, not just Nitro Pro:
https://technet.microsoft.com/en-us/library/ff629368.aspx

This article should explain why those options are grayed-out in Windows 7:
https://superuser.com/questions/282648/windows-7-cannot-turn-off-dpi-ppi-scaling-for-an-application

Thanks for choosing Nitro Pro and I hope this helps!

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