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Re-installing Nitro 11 on a new computer


AWM
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I have de-activated Nitro 11 on my old computer and I'm trying to re-install it to my new computer. It won't download anything but the icon from the links to download online.

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  • Official Nitronaut
Kelvin B. Villarin

Hi @AWM,

Thanks for posting on our community forums!

On your new computer, please download the latest build of Nitro Pro 11 here:

https://www.gonitro.com/nps/product-details/downloads

You may also use our direct installers:

http://kb.gonitro.com/knowledgebase#/search/retail/000001632

Don't forget to activate your copy: http://kb.gonitro.com/knowledgebase#/search/activate/000001639

I hope this helps.

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Unfortunately non of the above works.

https://www.gonitro.com/nps/product-details/downloads This only gets me an icon and I cant open Nitro

http://kb.gonitro.com/knowledgebase#/search/retail/000001632 This gets me slightly more - a white box which says Welcome to Nitro Pro... then nothing

I realise I will need to re-activate once I have downloaded Nitro 11 and it is functional - but I still cant download a functional Nitro 11

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  • Official Nitronaut
Kelvin B. Villarin

Hi @AWM,

I tested both links and they're working on my end (Nitro Pro 11 web and direct installers). It is possible that a firewall or proxy setting, malware or antivirus software is preventing your Nitro Pro from downloading/installing properly. Please check any relevant settings that would allow the download/install. 

If you get any error message, please attach on your next response.

Thank you.

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  • 3 weeks later...
  • Official Nitronaut
Kelvin B. Villarin

Hi @AWM,

At this time, Nitro Pro does not support the Mac Operating System and unfortunately will not install on a Mac. We may look to develop Nitro Pro for Mac in future but currently there are no concrete plans to do so. Apologies for any inconvenience caused.

In the meantime, we also offer Nitro Cloud, an online eSigning and document collaboration platform which may work as an alternative. This is a browser-based solution so it will work on a Mac. We are currently working on enhancing its performance with iPad, iPhone and other handheld devices. You can sign up for a free account here: https://cloud.gonitro.com

 

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