Charles O Posted July 26, 2018 Report Share Posted July 26, 2018 I installed Nitro12 by mistake so I uninstalled it Tried to install Nitro11 keep getting the error message Tried cleaning registry, ran the cleaner tool I found from yall, I ran the permission fixes, I ran the windows installer troubleshooter, I have deleted the installer and redownloaded a bunch of times. It will not install please help Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 26, 2018 Official Nitronaut Report Share Posted July 26, 2018 Hello @Charles O, Thank you for reaching out to us through our Community Forums! Let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run MS FixIt: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 3. Reboot your machine. 4. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 5. Download and install Nitro Pro 11.0.8.470 using offline installers: x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 20, 2018 Report Share Posted August 20, 2018 Good morning, I'm having a similar issue with installing the Nitro Pro 11 setup file. I'll launch the file nitro_pro11.exe which pulls the full download of the program but as soon as its done downloading, it stops abruptly and states 'Nitro Pro Setup Wizard has failed'. I click Finish and that the end of it. This is on a Windows 10 Pro computer. Any installs I have done on Windows 7, I never have a problem with. Thanks Pete Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 20, 2018 Official Nitronaut Report Share Posted August 20, 2018 Hello @Peter Durgen, Thank you for reaching out to us through our Community Forums! Have you tried the steps I provided above? Above steps will allow you to clear traces from previous installations and reinstalling using our offline installers. If those steps didn't help, kindly refer to this article instead: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Cheers! Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 20, 2018 Report Share Posted August 20, 2018 Hi Allain, I did try all of those things which I thought were pretty good things to do but it just won't budge. I'll check out the kb. Thanks! Pete Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 20, 2018 Report Share Posted August 20, 2018 Hi Allain, I wanted to let you know that it looks like the knowledgebase is down for maintenance; that's the error that I get anyway. Pete Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 20, 2018 Official Nitronaut Report Share Posted August 20, 2018 Hello @Peter Durgen, Thank you for reaching out to us through our Community Forums! I tested our KnowledgeBase site on two machines and with FireFox, Chrome and Internet Explorer and it works perfectly. Cheers! Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 20, 2018 Report Share Posted August 20, 2018 okay...thanks. I'll change browsers Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 22, 2018 Report Share Posted August 22, 2018 Hi Allain, I went ahead and made those NTFS permission fixes for the Program Files\WindowsApps but I'm still getting the same results during the install. I'm not licensed for Nitro Pro 12 but it does install properly. Apparently, it bypasses those plugin issues that Nitro11 has. Any other ideas on this ? thx Pete Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 22, 2018 Official Nitronaut Report Share Posted August 22, 2018 Hello @Peter Durgen, Thanks for your patience. For me to further assist you, kindly send me a private message and provide the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 24, 2018 Report Share Posted August 24, 2018 Hi Allain, good morning. I sent over our serial number yesterday via private message. Let me know what you find out for us. Thanks for your help . Pete Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 24, 2018 Official Nitronaut Report Share Posted August 24, 2018 Hello @Peter Durgen, Thank you for providing the serial number. Since you have a business license, we created a support case on your behalf and sent you new steps to perform. I'll be waiting for your feedback through the support ticket. Cheers! Link to comment Share on other sites More sharing options...
Peter Durgen Posted August 24, 2018 Report Share Posted August 24, 2018 ok great! thanks much. Link to comment Share on other sites More sharing options...
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