PDF Output Settings missing from Single Scan Settings Nitro 12 Pro

[Mark Carberry]

The "image compression settings" option is missing from the "Single Scan Settings" dialog box in Nitro Pro 12 (Windows 10 Pro). I cannot adjust the quality / resolution of the scanned document resulting in a very poor document quality / resolution result. Pressing the "scan" button does take me to the Brother Scanner Setup dialog box however regardless of what resolution settings I change there the final PDF document is still very poor quality / resolution. I have Nitro Pro 10 on another computer (Windows 7 Pro). When performing the same scan the image compression settings option is available and so the scanned document result is of good quality / resolution. Am I missing something here!!!???  

[Allain Umailin]

Hello @Mark Carberry,

Thank you for reaching out to us through our Community Forums!

For me to further assist you, I've decided to create a support case on your behalf.

Cheers!