Levent Posted May 10, 2017 Report Share Posted May 10, 2017 Hi, I have serials which needs to be deactivated from your site cause we forgot to remove the license before formatting the laptop in our company. I submitted 2 separate tickets for 2 serials but didn't get any response from your side. How can we proceed about this? It's urgent, cause we can't work anymore without to register Nitro. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted May 11, 2017 Official Nitronaut Report Share Posted May 11, 2017 Hi Levent, Thanks for posting on our community forums! I tried searching for your 2 tickets but to no avail. I also tried creating a ticket in your behalf but looks like our email address is being blocked by your spam filter. I have sent an email (using my work email address) so I can assist you in clearing up the activations on your licenses and you may use them again. Kindly check your inbox after reading this. Cheers! Link to comment Share on other sites More sharing options...
Levent Posted May 11, 2017 Author Report Share Posted May 11, 2017 Hi Kelvin. I mailed you back with the serials. I've added gonitro.com in our whitelist. If there is another domain you are using write me back so I also can add the domain in our whitelist. Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted May 22, 2017 Official Nitronaut Report Share Posted May 22, 2017 Hi Levent, I'm glad we were able to sort this out via email. Adding gonitro.com in your whitelist should do the trick. Have a good one! Link to comment Share on other sites More sharing options...
jarm Posted July 25, 2017 Report Share Posted July 25, 2017 Hi, I have the same problem, forgot to deactivate Nitro on my old PC and now can't activate on a new PC. Tried to submit a ticket twice but got an error. Could you deactivate it for me? Thanks Link to comment Share on other sites More sharing options...
wldktty Posted July 26, 2017 Report Share Posted July 26, 2017 If Nitro can have 1-10 users does this mean you can load on more than 1 computer? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 26, 2017 Official Nitronaut Report Share Posted July 26, 2017 Hi @jarm, Thanks for posting on our community forums! I can definitely help. Please check your email. I have messaged you using my work email. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 26, 2017 Official Nitronaut Report Share Posted July 26, 2017 Hello @wldktty, Thanks for posting on our community forums! The Personal (1-10 users) package in the website just means that if you are going to use the license on less than 11 machines, you have to purchase the single-user license OR single-user licenses (if you have more than 2 machines) instead of purchasing the Volume License Package (VLP) that is for at least 11 users. A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA): https://www.gonitro.com/support/eula 'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is not used at the same time as the software on the primary computer.' I hope this helps. Link to comment Share on other sites More sharing options...
wldktty Posted July 26, 2017 Report Share Posted July 26, 2017 So I am not finding a price for a single user license? I have a desktop computer and a laptop computer I use both very often and would like to be able to have full software on both Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted July 27, 2017 Power User Report Share Posted July 27, 2017 On 7/26/2017 at 7:02 AM, wldktty said: So I am not finding a price for a single user license? I have a desktop computer and a laptop computer I use both very often and would like to be able to have full software on both So, unless you are using both computers at the same time,you just need one license. The pricing is here: https://www.gonitro.com/pricing-11 Link to comment Share on other sites More sharing options...
wldktty Posted July 27, 2017 Report Share Posted July 27, 2017 Thank you for your help not sure I can swing 160 bucks for one program right now Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted July 27, 2017 Administrators Report Share Posted July 27, 2017 @wldktty If you really wish to work with Nitro Pro software, I suggest to submit a support ticket via https://www.gonitro.com/support/ticket and request my attention. I might be able to offer a viable solution for you. Link to comment Share on other sites More sharing options...
georgealchami Posted August 8, 2017 Report Share Posted August 8, 2017 On 5/11/2017 at 11:36 AM, Kelvin V. said: Hi Levent, Thanks for posting on our community forums! I tried searching for your 2 tickets but to no avail. I also tried creating a ticket in your behalf but looks like our email address is being blocked by your spam filter. I have sent an email (using my work email address) so I can assist you in clearing up the activations on your licenses and you may use them again. Kindly check your inbox after reading this. Cheers! Hey I am having the same issue! This is urgent as I need to reactivate Nitro so we can get back to work! Please email me so I can I send you the serial! Thank you! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted August 8, 2017 Official Nitronaut Report Share Posted August 8, 2017 Hi again @georgealchami, Kindly check my response to your ticket and let me know if you need further assistance. Cheers! Link to comment Share on other sites More sharing options...
S Stonehocker Posted September 19, 2017 Report Share Posted September 19, 2017 Hi Kelvin V. I'm in the same boat....waiting for prosupport to answer me but because I don't have active Software Assurance, I'm at the end of the wait list! I need my license deactivated so I can reactivate it on another machine. I uninstalled it without deactivating it first. Can you help me? My company has 14 active single user licenses, by the way. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted September 20, 2017 Official Nitronaut Report Share Posted September 20, 2017 Hi @S Stonehocker, Thanks for posting on our community forums and for raising a support ticket! I was able to confirm that one of my colleagues was able to assist you with your concern. Please let me know if there's anything else. Cheers! Link to comment Share on other sites More sharing options...
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