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Activation reverted back to trial mode


JayBird
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I recently installed Nitro Pro 12 on a second computer, initially I got a message that the activation failed, after entering the serial number a second time a message said the activation was achieved. Several days later it has reverted to trial mode. I decided to uninstall it, went to the license portal and clicked deactivate so it shows 1 install of 2 done instead of 2 of 2. Can I try again to install.? serial no 234600-xxxxxx-xxxxxx. Thank yo for helping

Edited by AllainU
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Allain Umailin

Hello @JayBird,

Thank you for reaching out to us through our Community Forums!

Upon upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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