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E-mail confirms Software Assurance


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I received an e-mail confirming I have software assurance back in June and was eligible for a free upgrade to v12. At the time I had a medical issue and was not able to address it immediately. Now, when I follow the link it is guiding me to pay for the upgrade. Please advise.

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Kelvin B. Villarin

Hi @adelsr,

Thanks for posting on our Community Forums!

I've made some changes that will let you successfully upgrade for free.

To upgrade to Nitro Pro version 12 for free, kindly go to our official upgrades page: https://www.gonitro.com/support/upgrade 

Enter your Nitro Pro 11 serial number and follow the prompts to receive your new serial number and installation files. 


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